Show-stopping problem: Spacing in Docute

[smurphy@xxxxxxxxxxxxxxx]

I'll try this one again, because it is a genuine show-stopper.
If we don't solve it, then we can't print to DocuTech, and must
be content with cruddy photocopy/scanning processes. If you solve
the problem, I'd sure appreciate a pointer to someone who might
be able to help.

We are publishing manuals now by printing hard copies on a laser
printer and then *scanning* them into a DocuTech because of a
problem with spacing in the variable text in footers. Would
appreciate any advice on on this; the results of the PostScript
files are UNACCEPTABLE as they are.

New information
===============
(1) I tried implementing a "fix" that was sent to me, requiring
me to change strings of 2012, 2013, 2014 to 2015 in the Xerox
Docutech PPD. It did not solve the problem.

(2) I "tested" the PS files by distilling them. THE PROBLEM
DOES NOT OCCUR WHEN I DISTILL TO PDF, ONLY WHEN WE PRINT TO
DOCUTECH. (However, no doubt, someone will once again try to
tell me to "redistill"!)

(3) PDFs produce the usual unacceptable "fuzzy" screen captures.
No matter what we do. NOT A SOLUTION.
This is not the problem, the PS files ARE.

(4) The printer reports this same problem occurs with another
customer's work, and that customer is another FrameMaker user.
============================================================
Here's the original problem:

I am printing a FrameMaker book to PostScript for subsequent
processing by a Docutech. A strange error appears only in
headers and footers. I suspect that the error has little to do
with the fact that it is in a header or footer, and much to do
with the fact that it is in a variable (Running H/F 2)
(which places the text of the last Heading1 paragraph in the footer).

For some reason, the textual output of the PS file inserts extra space
between the first letter of the text of the variable and the rest of the
variable. For example in the following footer (a real example):

 -----------------------------------------------------------------------
C-8 J   obstream Desriptions                           Blah blah blah...

This footer is from an appendix. The page number variable (C-8)
prints okay, but note the spaces between the "J" in Jobstream
and the subsequent text. This error is not consistent, i.e.,
it doesn't occur all the time (I haven't established a pattern)
but it is very frequent.

Other Notes
 -----------
 - The document prints fine in hard copy to our PCL printer.
 - I recently (within the past few weeks) downloaded the latest Adobe PS   
driver.
 - I downloaded the Xerox Docutech 135 PPD from Xerox's site.
 - Am using a Windows 95 system, Frame 5.5.6
 - This is not going to Acrobat. No, Acrobat is irrelevant. No, I am not
Distilling (however, when I do distill the PS file I use Distiller 3.02,
yes, the latest version, yada yada.... someone is going to forget that
I am talking about preparing PS files for the Docutech....)

Many thanks for any suggestions you may have.

Steve Murphy
Senior Documentation Specialist
Adobe Certified Expert/FrameMaker, Acrobat
SOFTWORKS, Inc.
5845 Richmond Highway
Alexandria, VA  22303 USA
(703) 317-8879
smurphy@softworkscc.com

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