Re: Show-stopping problem: Spacing in Docute

[Dov Isaacs <isaacs@xxxxxxxxx>]

See comments below *** ...

	- Dov


At 4/15/99 04:56 AM , smurphy@softworkscc.com wrote:
>I'll try this one again, because it is a genuine show-stopper.
>If we don't solve it, then we can't print to DocuTech, and must
>be content with cruddy photocopy/scanning processes. If you solve
>the problem, I'd sure appreciate a pointer to someone who might
>be able to help.
>
>We are publishing manuals now by printing hard copies on a laser
>printer and then *scanning* them into a DocuTech because of a
>problem with spacing in the variable text in footers. Would
>appreciate any advice on on this; the results of the PostScript
>files are UNACCEPTABLE as they are.
>
>New information
>===============
>(1) I tried implementing a "fix" that was sent to me, requiring
>me to change strings of 2012, 2013, 2014 to 2015 in the Xerox
>Docutech PPD. It did not solve the problem.

*** Changing the strings by itself won't solve the problem.
*** You must delete the old printer icon, run setup again, and
*** create a new printer using the modified PPD. The driver
*** does not dynamically check the PPD file. Only "setup" accesses
*** the PPD file itself.

>(2) I "tested" the PS files by distilling them. THE PROBLEM
>DOES NOT OCCUR WHEN I DISTILL TO PDF, ONLY WHEN WE PRINT TO
>DOCUTECH. (However, no doubt, someone will once again try to
>tell me to "redistill"!)

*** "Redistill" won't do anything for you. I won't tell you to try it!

*** You said you "tested" the PS files by distilling them.
*** Which PS files? Those created for the Distiller are very 
*** different than those created for a Docutech. The driver sees
*** the Distillar as an Adobe PostScript Level 2 version 2017
*** printer.

*** And if you do produce an acceptable PDF file, you should be
*** able to print to the Docutech without a problem because the
*** driver is not involved in the line layout process.

*** By the way, any particular font that is a problem or all fonts?

>(3) PDFs produce the usual unacceptable "fuzzy" screen captures.
>No matter what we do. NOT A SOLUTION.
>This is not the problem, the PS files ARE.

*** Acrobat 3 does have a display problem with images that was fixed
*** with Acrobat 4. However, printing should not be a problem with 
*** Acrobat 3 if your original screen capture was (1) of sufficient
*** resolution, (2) was not downsampled in distillation, and
*** (3) not compressed with a lossy algoritm. (1) is controllable via
*** your screen capture methodology and FrameMaker, (2) and (3) depend
*** upon your Distiller settings.

>(4) The printer reports this same problem occurs with another
>customer's work, and that customer is another FrameMaker user.

*** If you still are having a problem with the generated PostScript
*** file, please email a copy of it to me along with the original
*** FM file.

>============================================================
>Here's the original problem:
>
>I am printing a FrameMaker book to PostScript for subsequent
>processing by a Docutech. A strange error appears only in
>headers and footers. I suspect that the error has little to do
>with the fact that it is in a header or footer, and much to do
>with the fact that it is in a variable (Running H/F 2)
>(which places the text of the last Heading1 paragraph in the footer).
>
>For some reason, the textual output of the PS file inserts extra space
>between the first letter of the text of the variable and the rest of the
>variable. For example in the following footer (a real example):
>
> -----------------------------------------------------------------------
>C-8 J   obstream Desriptions                           Blah blah blah...
>
>This footer is from an appendix. The page number variable (C-8)
>prints okay, but note the spaces between the "J" in Jobstream
>and the subsequent text. This error is not consistent, i.e.,
>it doesn't occur all the time (I haven't established a pattern)
>but it is very frequent.
>
>Other Notes
> -----------
> - The document prints fine in hard copy to our PCL printer.
> - I recently (within the past few weeks) downloaded the latest Adobe PS   
>driver.
> - I downloaded the Xerox Docutech 135 PPD from Xerox's site.
> - Am using a Windows 95 system, Frame 5.5.6
> - This is not going to Acrobat. No, Acrobat is irrelevant. No, I am not
>Distilling (however, when I do distill the PS file I use Distiller 3.02,
>yes, the latest version, yada yada.... someone is going to forget that
>I am talking about preparing PS files for the Docutech....)
>
>Many thanks for any suggestions you may have.
>
>Steve Murphy
>Senior Documentation Specialist
>Adobe Certified Expert/FrameMaker, Acrobat
>SOFTWORKS, Inc.
>5845 Richmond Highway
>Alexandria, VA  22303 USA
>(703) 317-8879
>smurphy@softworkscc.com
>
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