Re: OT: Windows 2000 Patch problem

[Dov Isaacs <isaacs@xxxxxxxxx>]

Ann,

For better or worse, the problem you are encountering (and I DO believe
you are encountering it) probably has nothing directly to do with Acrobat
or FrameMaker, but rather, some interaction between an updated Microsoft
module and some other system module on your system, possibly either a
driver or a system module that either Microsoft or some other vendor placed
on your system. It is possible that such a driver or module is out-of-date
or otherwise incompatible with Windows 2000 and the latest Microsoft update
triggers the symptoms.

I have seen similar problems with Windows 2000 Service Pack 3 on one of my
systems, but not others. Fortunately, I was able to uninstall SP3 in safe
mode and go "back" to the configuration prior to installation of SP3. I
currently have a call in to Microsoft for that particular situation.

First thing I would check is video drivers. If there is an update to yours,
download and install (possibly in "safe mode" if necessary) and see if that
eliminates the symptoms you describe.

        - Dov



At 8/27/2002 08:22 PM, Ann Zdunczyk wrote:
>I have Windows 2000 with the Auto update from Microsoft. Periodically I get
>the icon that lets me know that there is an update patch to the software.
>Well this weekend I got one for IE6 (Q323759: August, 2002 Cumulative Patch
>for Internet Explorer 6) and a Hotfix (Q326830: Security Update (Windows
>2000)).
>
>Low and behold after these where loaded I started having problems. Frame
>crashes when I try to import a graphic, save as, open a NEW document, just
>about anything I try to do except type and move around in a document. Adobe
>Acrobat crashes when I try to just the "File Open". I can drag a file onto
>the open distiller and it works but can not use the menu options. Other
>software is not working correctly either.
>
>These two updates are the only software I have load recently.
>
>I have no idea why these are causing a problem.
>
>I uninstalled the Hotfix patch. This did not fix the problem.
>
>I have not uninstalled Frame but have uninstalled and re-installed another
>software package and it did not fix the problem.
>
>Any ideas would be very helpful.
>
>Thanks
>Ann


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