RE: OT: Windows 2000 Patch problem

["Ann Zdunczyk" <azdunczyk@xxxxxxxxxxxx>]

Thanks for the advice Dov.

I did would you suggested and downloaded the latest video driver.
Unfortunately this did not fix the problem. So on a Wing and a Prayer I did
a REPAIR using the Windows 2000 CD. Finally after what seemed like hours (it
might have been) the repair was finished. All versions of FrameMaker work
fine. The FUNNY thing was that Office 2000 applications stopped working. I
had to uninstall and re-install the Office software. With crossed fingers I
say that everything seems to be pretty much back to normal.

At least Brad will be happy because I was just about finished formatting my
presentation using the speakers template. I was working on this when all of
this started. :)

Just to let you know all versions of FrameMaker (5.5, 6.0 & 7.0) were
effected by this problem. As you suggest Dov this was not a FrameMaker
problem. I did not reload any version of FrameMaker.

Thanks again for all the suggestions every the one that as if I could move
everything to the MAC.

Ann


******************************
Ann Zdunczyk
a2z Publishing, Inc.
mailto:azdunczyk@triad.rr.com
Adobe FrameMaker 5.5 ACE
PAL Member http://www.pal10n.org
http://www.a2z-pub.com
Phone: (336)922-1271
Fax: (336)922-4980
"Carpe Diem"

-----Original Message-----
From: owner-framers@omsys.com [mailto:owner-framers@omsys.com]On Behalf
Of Dov Isaacs
Sent: Wednesday, August 28, 2002 11:26 AM
To: Ann Zdunczyk
Cc: framers@frameusers.com; framers@omsys.com
Subject: Re: OT: Windows 2000 Patch problem


Ann,

For better or worse, the problem you are encountering (and I DO believe
you are encountering it) probably has nothing directly to do with Acrobat
or FrameMaker, but rather, some interaction between an updated Microsoft
module and some other system module on your system, possibly either a
driver or a system module that either Microsoft or some other vendor placed
on your system. It is possible that such a driver or module is out-of-date
or otherwise incompatible with Windows 2000 and the latest Microsoft update
triggers the symptoms.

I have seen similar problems with Windows 2000 Service Pack 3 on one of my
systems, but not others. Fortunately, I was able to uninstall SP3 in safe
mode and go "back" to the configuration prior to installation of SP3. I
currently have a call in to Microsoft for that particular situation.

First thing I would check is video drivers. If there is an update to yours,
download and install (possibly in "safe mode" if necessary) and see if that
eliminates the symptoms you describe.

        - Dov



At 8/27/2002 08:22 PM, Ann Zdunczyk wrote:
>I have Windows 2000 with the Auto update from Microsoft. Periodically I get
>the icon that lets me know that there is an update patch to the software.
>Well this weekend I got one for IE6 (Q323759: August, 2002 Cumulative Patch
>for Internet Explorer 6) and a Hotfix (Q326830: Security Update (Windows
>2000)).
>
>Low and behold after these where loaded I started having problems. Frame
>crashes when I try to import a graphic, save as, open a NEW document, just
>about anything I try to do except type and move around in a document. Adobe
>Acrobat crashes when I try to just the "File Open". I can drag a file onto
>the open distiller and it works but can not use the menu options. Other
>software is not working correctly either.
>
>These two updates are the only software I have load recently.
>
>I have no idea why these are causing a problem.
>
>I uninstalled the Hotfix patch. This did not fix the problem.
>
>I have not uninstalled Frame but have uninstalled and re-installed another
>software package and it did not fix the problem.
>
>Any ideas would be very helpful.
>
>Thanks
>Ann


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