RE: Printer Crash: Query

[Colin Green <CGreen@xxxxxxxxxxxxx>]

Thanks, Dov. The scenario you describe sounds about right. It's certainly
consistent with the manner in which everything else is administered here.
The Lexmark drivers are supplied from NT to our W2K boxes. For Distilling, I
have downloaded my own driver from the Adobe site and configured it with the
recommended PPD file. But, since IS can write directly to our desktop, and
DO, they have repeatedly blown away the department Adobe drivers in the
past. Their "configuration" assumes a boilerplate desktop; anything I do
that is anomalous, such as downloading the Adobe drivers for the Adobe
product, is considered taboo and not worthy of "support." Sigh.

Unfortunately, I see corporate computing becoming more and more of a "top
down" affair for Windows users....Flexibility is going out the window... as
it were. Must be nice for the IS folks.

Thanks for the help with this problem.

Colin

-----Original Message-----
From: Dov Isaacs [mailto:isaacs@adobe.com]
Sent: Thursday, February 21, 2002 11:10 AM
To: framers@FrameUsers.com
Cc: framers@FrameUsers.com; framers@omsys.com
Subject: Re: Printer Crash: Query


Colin,

You can and normally will have multiple PostScript devices (including
the Distiller) driven by a single driver, differing only in terms of
the PPD and user-selected options associated with each of the printers.

Quite frankly, it is very hard to remotely diagnose how your IS folks
screwed your system up. I know of dozens of ways. One way is to provide
print spooling services to Windows 2000 and XP users from a Windows NT 4
system, in which case the NT 4 sends its drivers to you for your use.
Bad, bad, bad, bad! But there are other scenarios, also. Again, without
hands on your system, further speculation is useless.

        - Dov



At 2/21/2002 10:16 AM, Colin Green wrote:
>Hello Framers --
>
>My printer saga has raise a question that I'm hoping someone on the list
can
>answer. What is the relationship between the Distiller printer driver that
I
>use to make a postscript file for PDF and my Lexmark driver that runs to
>hardcopy?
>
>Frame crashed both when I attempted to print hardcopy to the Lexmark AND
>when I attempted to generate a postscript file for PDF. I was confused by
>this in my attempts to diagnose the problem. I had assumed (incorrectly)
>that the Distiller driver was completely independent. One of the first
items
>that I checked was that I had the correct PS driver to work with FM6. I
even
>re-installed to be sure that driver was good to go. Days later, however,
>when the UNIX admin switched my Lexmark driver, it not only fixed the crash
>when printing hardcopy, but it also fixed the Frame crashing when
generating
>a postscript file. 
>
>You see, I have no choice about the Lexmark driver. That is provided by IS.
>I think you see where I'm going with this. 
>
>Thanks!
>
>Colin


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