Re: FM 6.0 Upgrade Annoyance

["Molly Bowling" <mbowling@xxxxxxxxxxxx>]

At 11:03 AM 8/16/2000, you wrote:
>I bit the bug and ordered FM6.0. I received the product this morning and I
>am already having trouble with it.
>
>When I attempted to install the software, the Setup program warned me that
>"______ is not a valid Adobe FrameMaker serial number." I tried the serial
>number that came with the CD and the serial number of 5.5.6 (which I am
>upgrading from). No dice.
>
>I phoned the complimentary CustomerFirst phone number, which gave me another
>phone number for installation and registration issues. I phoned that number
>(fortunately, they are all toll-free) and spoke to a woman who told me that
>the serial number plastered on the FM6.0 CD case and on the registration
>form is for FM + SGML, not FM. So I can't install it. She gave me a case
>number and yet another number to phone for customer support.

Exactly the same thing happened to me; tomorrow would have been one month 
since my original upgrade order was placed.  First FrameMaker was endlessly 
backordered, then I received a FrameMaker + SGML serial number, then my 
replacement serial number was for version 5.6.  Today I finally received 
the correct serial number and was able to install it.

What has worked for me is calling every two days to check up on things.  I 
found that the serial number might already be entered in my case "profile" 
but they had not managed to call me with it yet.  Be polite, but be persistent.

Molly Bowling
StatSoft, Inc.



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