Online FAQ

[ezra <ezra@xxxxxxxxxxxx>]

To simplify the availability and currentness of a FAQ to filter out
repetitive questions on the list, why not take advantage of the World
Wide Web? This is just the sort of problem that lends itself well to
this solution.

An online HTML FAQ that is properly maintained (with the URL attached to
every posting distributed by the list server) would allow everyone to
quickly check the latest version of the FAQ before posting a question.
Moreover, refinements to the FAQ (beyond additions) would quickly
develop as users posted questions that are variants or extensions of the
original answer (or even the original question)!

This would actually work in the same spirit as Open Source does for
software: the FAQ would get more and more powerful, accurate, and
helpful as time goes on from all the contributions of the list members.

The main problem is finding a web site to host this, a set of "owners"
of the FAQ, and a way to submit additions and corrections to it.

Ezra
-- 
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Ezra Steinberg				Resonate, Inc.
Senior Technical Writer			385 Moffett Park Drive, Suite 205
mailto:ezra@resonate.com		Sunnyvale, CA 94089-1208      USA
Voice: 408.548.5529			FAX: 408.548.5679

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