Re: Permissions error - can't open some PDFs

[Peter Gold <peter@xxxxxxxxxxxxxx>]

Hi, Linda:

There are several possibilities:

* The files are corrupted when being written to the location from where 
the users are attempting to open them
* The files are not corrupted, but are being written to a location for 
which they don't have permission to open files
* The files are being created from a user account that has a level of 
permission that is higher than the permission level of the users who 
try to open the files

None of these are FrameMaker settings. It's more likely they are 
network or operating-system settings that are getting confused.

If they were Acrobat security settings, a password dialog box would 
appear.

HTH

Peter Gold
KnowHow ProServices

On Aug 5, 2005, at 2:31 PM, Lee, Linda wrote:

> Several of our PDF files are returning the following message in an 
> Adobe
> Acrobat dialog box when we try to open them, "There was an error 
> opening
> this document. Access denied."
>
> Our files are created using FrameMaker 7.0 and Acrobat 7.0 
> Professional.
> They are stored on a network drive. Our customer support team reports
> that Acrobat is doing this and they've elevated the problem to Adobe
> because another division in our company is also experiencing the 
> problem
> (I don't know how their PDFs are created).
>
> Does anyone on this list have knowledge of this problem and the 
> solution
> to it. Fortunately we have the FrameMaker files so we can create the
> PDFs, but we aren't able to remove the corrupted files.
>
> Thanks,
> Linda
>
> Linda D. Lee
> Technical Writer
> 321-724-3521
> NetBoss Business Unit
> Harris Corporation
> 1025 W. NASA Blvd, C-4411
> Melbourne, FL 32919
>
> http://www.harris.com
>
>
>
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