RE: Permissions error - can't open some PDFs

["Lee, Linda" <llee01@xxxxxxxxxx>]

Peter, 
Thank you for your feedback. The files are created on our local drives
and then copied over to the network directory. We are able to open other
PDFs created and put there in the same manner. This seems to happen
sporadically to files that we were previously able to open. I even tried
to copy one of them back to my hard drive but still was denied
permission. 

Linda

-----Original Message-----
From: Peter Gold [mailto:peter@xxxxxxxxxxxxxx] 
Sent: Friday, August 05, 2005 3:52 PM
To: Lee, Linda
Cc: framers@xxxxxxxxx
Subject: Re: Permissions error - can't open some PDFs

Hi, Linda:

There are several possibilities:

* The files are corrupted when being written to the location from where 
the users are attempting to open them
* The files are not corrupted, but are being written to a location for 
which they don't have permission to open files
* The files are being created from a user account that has a level of 
permission that is higher than the permission level of the users who 
try to open the files

None of these are FrameMaker settings. It's more likely they are 
network or operating-system settings that are getting confused.

If they were Acrobat security settings, a password dialog box would 
appear.

HTH

Peter Gold
KnowHow ProServices



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