RE: Frame 7 - graphics - grey boxes???

[hedley_finger@xxxxxxxxxxx]

Fred, Richard:

> Sorry that it took a while to sort this out on the development side. It
> looks like this is a software bug, not directly related to the lack of
RAM
> or video memory, which also produces similar effects, but for different
> reasons.
>
> We're working on fixing this latest bug, but with the recent
organizational
> changes in the Frame engineering group, that you're aware of, it may take
> some more time before things start getting better and faster.

A QA tester from Adobe India wrote a few days ago requesting sets of files
that
exhibit the problem.  We complained about this along with a lot of other
people
in November 2002.  We sent one of our user guides (just a few minutes ago,
in
fact) which, even when zipped, is over 31 Mb, such is the number of TIFF
graphics
in it.

So, if these files do not force the bug, Adobe may safely conclude that the
bug is
fixed!  Now to wait for the patch announcement ...

Regards,
Hedley

--
Hedley Finger
Technical Communications/Technical communicator and FrameMaker mentor
MYOB Australia <http://www.myob.com.au/>
P.O. box 371   Blackburn VIC 3130   Australia
12 Wesley Court   Tally Ho Business Park   East Burwood VIC 3151
Australia
<mailto:hedley_finger@myob.com.au>
Tel. +61 3 9222 9992 x 7421,   Mob. (cell) +61 412 461 558

(C) MYOB Limited 2002



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