Re: Puzzler

["Thomas Michanek" <thomas.michanek@xxxxxxxxx>]

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From: "Colin Green" <CoGreen@verisign.com>
> I promise you, I am versed in Michanek's unavailable fonts web page.

Well, thank you. I have a few ideas, based on my experience.
First of all, you don't specify your platform or what fonts you're
having problems with. This information could be very useful.

> Our files reside on a network. When two of my three coworkers launched any
> of those Frame files, they got the dreaded Unavailable Font message. No
> problem, I said. I took all of my fonts (which they were suppose to have
> them anyway) and copied them to the network. My coworkers then install my
> ENTIRE font set. Now, they have the identical font set as me. They
rebooted
> Frame and - wham - they still get the font message. They have the
identical
> fonts, the same version of Frame on the same operating system, using the
> same Frame files, with the same print drivers, and they still get font
> errors and I don't. My other coworker, she does not get the font message
> either. Yes, she has the same fonts copied from my computer.

You didn't specifically say that the fonts reported as unavailable were
really part of the fonts package your coworkers installed. I guess they
were, but it's still possible that the unavailable fonts are really made
available to you through the selected printer in FrameMaker. In this
case, the printer driver version itself is not important; it's the PPD
files associated with the created printer instances that determine the
fonts made available to the system. (How printers report resident fonts
to the OS differs between Windows and Mac.)

Are the fonts reported as unavailable one of the "base" PostScript fonts
supported by many PostScript printers? Do all coworkers have the same
network and local printers installed as you, using the same PPD files?
It's also *possible* that a font part of the font package you gave to
your coworkers has the same name or conflicts with a font made
available through the selected printer. FrameMaker is very sensitive
to the exact internal names of fonts, and two "identical" fonts may be
seen as different fonts by FM.

> The saga continues. If an Unavailable-Font coworker allows Frame to
> substitute fonts with the Remember Missing Fonts turned off, they,
> naturally, get rid of the error. But, if one of us
> who-does-NOT-get-the-Unavailable-Font-messages works in those files, when
we
> give it back to she-who-DOES-get-Unavailable Font-messages, the
Unavailable
> Font worker gets the Unavailable Font message all over again.

This could be the effect of having different printers selected, assuming
your missing fonts are not some unusual fonts not found in any printers.

There's another possibility: some of your coworkers use ATM, some don't,
or they use different versions of ATM or with different settings. Fonts
can be deactivated by ATM and also auto-activated in different ways.
There are two settings in the maker.ini file that controls this with FM.

Finally, you may very well have different font mappings defined in your
maker.ini files. Note that some settings in the maker.ini file can
substitute fonts without giving you an "unavailable fonts" message.

To sum up, make sure all users have the same printers installed (using
the same PPD files), the same version of ATM (if used at all), and the
same ATM/font settings in the maker.ini files.

Did some of the pieces in your puzzle fall into place?


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Thomas Michanek, FrameMaker/UNIX/MIF expert
mailto:Thomas.Michanek@telia.com   (Sweden)
http://go.to/framers/
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