RE: Frame Crash - Internal Error: 6004, 6016882, 7541026, 0

[Thomas Neuburger <thomasn@xxxxxxxxxxxxxxxx>]

Hi Karl,

I'll second Art's comment and lay the blame on the OS. The key to your post 
is "Win98". You can't run Win98 for extended periods without rebooting, 
especially if you are doing lots of work. And the lower your available disk 
space, the more frequent the problems.

Software solutions:

o  Upgrade to Win2k, as suggested below. It's NT-based and more bullet-proof.

o  Delete files from disk. You want the highest possible ratio of free disk 
space to used disk space. (I don't know why the ratio matters if the disk 
is large, but in my experience it does.)

o  Don't run high mem programs when running Frame (I know that's not always 
possible, but try.) Running Frame, Eudora, and Netscape together, for 
example, for long periods will eventually crash the OS.

o  Close the programs named above and reopen them periodically. This 
"tends" to free resources.

o  Reboot frequently.

(Did I mention upgrading from Win98? That's the real solution.)


Good luck,

Tom Neuburger

The Masters Series: FrameMaker 6
ISBN 1-930597-01-0
On sale at http://www.bn.com




Art Campbell wrote:

>I'd put money on a FM and/or MS memory leak eventually drawing down your
>pool
>of available RAM... coupled with using a less-than-robust operating
>system.
>
>Try to bump your RAM as high as possible, and put your (enlarged) swap
>file on
>a drive other than the FM executable. And maybe migrate to Windows 2K or
>XP Pro
>if you're feeling adventurous.
>
>
>Art Campbell
>Manager of Communications
>Sandburst Corporation
>600 Federal Street
>Andover, MA 01810
>978 689-1673
>
>
>-----Original Message-----
>From: kkuessel@cymer.com [mailto:kkuessel@cymer.com]
>Sent: Thursday, February 14, 2002 11:18 AM
>To: Framers List
>Subject: Frame Crash - Internal Error: 6004, 6016882, 7541026, 0
>
>
>Fellow Frame Users,
>
>For several years, I have endured numerous Frame crashes when working in
>my books.  The crash usually occurs after I have opened and closed
>numerous files or after doing a Generate update.  Usually, the crash
>occurs when I save or close the book.
>
>The message Frame: Internal Error: 6004, 6016882, 7541026, 0
>
>System Information
>FrameMaker 6.0.0 for Intel
>Build: 6.0p405
>Window System: MS Windows
>Operating System: Windows 98 (major.minor.build: 4.10.2222  A )
>
>Our IT group doesn't have a clue.
>Several years ago, I contacted Adobe. They assigned a case number - I
>never heard back from them.
>
>Any ideas?
>
>Karl Kuessel
>Sr. Technical Writer
>Cymer, Inc.


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