RE: Problems with 8550 drivers (follow on to Weird Adobe PDF docs )

["Dov Isaacs" <isaacs@xxxxxxxxx>]

This definitely should not be a problem with the LaserJet 8550 printers
which do indeed have Adobe PostScript 3. And it certainly is NOT a
general problem that we have heard about in any shape or form. What version
of Windows are you running on? What driver version? If you are using whatever
driver was packed in the printer box, try using the drivers that are downloadable
from Adobe instead -- the Adobe Windows Univeral PostScript Windows Driver
Installer 1.0.2 using the PPD for the LaserJet 8550.

In terms of your graphics frames, what type of content do they hold?
Images? Vector artwork? What?

And this is definitely NOT the problem that was discussed at the beginning
of this thread.

        - Dov 


At 5/3/2001 11:47 AM, Donna Allman wrote:
>I don't think HP has it right yet! Since purchasing our HP 8550 MFP last
>August, we too have experienced "anomalies." I've spent hours with HP Tech
>Support at various levels in both the hardware and software groups without
>getting any closer to an answer. (One suggested that I use something other
>than FrameMaker, which he had never heard of.)  
>
>This is the problem in a nutshell:
>
>When I use the Postscript driver(not the PCL driver), only the first frame
>(graphic) on a any given page prints (subsequent frames are blank). This
>happens regardless of the size of the file (from 1 page to 100's) or the
>complexity of the graphics in the first or subsequent frames. The outcome is
>100% consistent. 
>
>The workaround is to use the PCL driver (which has other problems) or to
>distill the file and print from the PDF file. By the way, we are on
>FrameMaker 6.0, and the HP is on an NT network. We have the latest driver
>(and I've downloaded and installed various prior versions).
>
>Has anybody run into this problem? Or are we the only ones using an HP 8550?

*

>-----Original Message-----
>From: Dov Isaacs [mailto:isaacs@Adobe.COM]
>Sent: Thursday, May 03, 2001 2:01 PM
>To: framers@frameusers.com; framers@omsys.com
>Cc: thomas.michanek@iar.se
>Subject: Re: Weird Adobe PDF docs
>
>
>Thomas,
>
>Nothing is wrong with the document, nothing is wrong with
>Windows 2000 SP1, nothing is wrong with Acrobat. What is
>wrong is the "LaserJet 4050".
>
>The PDF file in question was created by exporting PDF
>from InDesign. The PDF exported by InDesign uses CID-encoded
>Type 1 and Type 42 fonts. Recent vintage Hewlett-Packard
>LaserJets (all four digit number versions except the 8500
>and 8550 color devices which use EFI RIPs with Adobe 
>PostScript 3) use an "emulation" of PostScript Level 2
>that has had its share of "anomalies" including problems
>with CID-encoded fonts.
>
>Supposedly, these problems have been fixed with the
>LaserJet 4100. We have heard from some end-users, but
>cannot independently verify this, that if you run into
>these problems and get the "right" folk at Hewlett-Packard
>Technical Support, they will ship you an upgraded set
>of ROMs that contain the fixes for older LaserJet 4xxx,
>5xxx, 80xx, and 81xx models. You might need to go through
>a few levels of HP Tech Support before you reach someone
>who (a) understands this problem and (b) is able and willing
>to authorize the update for you.
>
>        - Dov

*

>At 5/3/2001 10:16 AM, Thomas Michanek wrote:
>>I have strange print-out problems with some PDF files
>>available from Adobe. Can someone confirm the problem?
>>
>>Using Acrobat 4.05a on Windows 2000 SP1.
>>Printing to an HP LaserJet 4050 Series PS.
>>Printer instance created by the AdobePS Universal Installer
>>1.0.2 using the HP4050_7.PPD version 1.1.
>>
>>Some PDF files downloaded from
>>http://www.adobe.com/products/framemaker/main.html
>>print out with strange font problems. Smaller headings in
>>bold and/or italic becomes plain with a few characters
>>in bold/italic. In text close to these headings, some
>>or many of the characters turn bold, seemingly randomly.
>>
>>The PDF files look correct in Acrobat 4.05a and Acrobat
>>Reader 4.05; it's only the print-out that's a problem.
>>Other PDF files print OK, as does other documents.
>>The printer has been used for a long time without any
>>problems, and continue to work OK except for these PDFs.
>>
>>The PDF file showing the weirdest print-out is the FAQ:
>>http://www.adobe.com/products/framemaker/pdfs/fm6_faq.pdf
>>
>>It seems like the trouble-some PDFs were created using
>>InDesign 1.0 and Adobe PDF Library 4.16. PDFs created
>>using PageMaker look and print OK.
>>
>>Does anyone else have print-out problems with these PDFs?
>>
>>Thanks in advance,
>>
>>- - - - - - - - - - - - - - - - - - - - - -
>>Thomas Michanek, Technical Writer


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