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Subject: Re: 5.56???? Where is it? Followup...
From: Jim Stauffer <jims@xxxxxxxxxxxxx>
Date: Mon, 16 Nov 1998 07:53:10 -0800
Jeremy H. Griffith wrote: ------<snip>--------------------------- > > So, three bits of practical advice: > > 1. Make sure you GET THE ORDER NUMBER when you call; I got it > from the second person I talked to on this round, it's an > 11-digit number. Without that, followups will be painful. > > 2. Don't count on delivery much before Christmas. > > 3. If you need multiple copies, order only *one* CD, and > share it. That will give the rest of us a shot at getting > one too. You can order more later, after Adobe has stock. > > And an aside... CD production is not a black art. You can > get large runs done in a really short time. This "hang them > out to dry" policy with the customer base is unconscionable. > IMHO. > Geez, Jeremy, I hate to tell you this, but my boss ordered 5.5.6 upgrade in late Oct. and we received it last week. We didn't do anything special, just called the sales number. I would agree, this inconsistency in customer service does not reflect well on Adobe. -- Jim Stauffer Senior Tech Writer ArrayComm, Inc. San Jose, CA http://www.arraycomm.com ** To unsubscribe, send a message to email@example.com ** ** with "unsubscribe framers" (no quotes) in the body. **