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Re: Acrobat 6.0 web compatibility issue

You didn't explicitly say what your joboptions in for Distiller 6 
were, but if your clients are using readers as far back as version 4,
you MUST set the joboptions for PDF 1.3.

        - Dov

At 2/6/2004 09:46 AM, Ridder, Fred wrote:
>Has anyone else run into compatibility issues when providing
>PDFs produced with Acrobat 6.0 on a website? Our group only 
>"upgraded" to Acrobat 6.0 recently, and one of the first 
>documents we put on our support website has produced 
>complaints from users attempting to access the document
>from Internet Explorer with non-6.0 versions of Acrobat Reader
>as the helper app. With Reader 5.0, some of the bookmarks jump
>to incorrect locations. With Reader 4.0, certain bookmarks and
>certain pages produce an error message saying "There was a
>problem reading this document (14)." in the middle of an empty 
>document window. With Reader 6.0, though, everything works 
>We tried a different copy of the same file which is accessible on  
>an intranet site on a totally different server from the first site, 
>and got exactly the same results. But if we access the file directly 
>(either the original file from a file server, or a copy of the file 
>downloaded from either website), it works just fine with any 
>version of Reader and Acrobat.
>At that point, we tried regenerating the PDF from the FM6.0 
>source book with different variations of Distiller settings, and
>fairly quickly determined that the problem is the "Optimize for
>fast web view" option in Distiller 6.0.  Regardless of other 
>settings, any file we distilled with that option selected couldn't
>be viewed properly from a website using Reader 4.0 or 5.0. 
>I spent some time on the Adobe website looking for any mention 
>in the Knowledge Base about a known incompatibility, but as 
>usual lost patience before I got any meaningful returns.  Has
>anyone here seen the behavior I've described?
>After tracking down the problematic option setting, we did a
>few further experiments and found that the File>Reduce File 
>Size command in Acrobat 6.0 Standard also produces the same 
>kind of web incompatibility when it is used on good PDFs (ones
>distilled with the web optimize option turned off). This seemed
>to be the case regardless of which compatibility level we chose
>in the Reduce File Size dialog.
>My opinions only; I don't speak for Intel.
>Fred Ridder

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