RE: Distiller problem

["Jim Stauffer" <JStauffer@xxxxxxxxxxxxxxxxxxxxx>]

So you add a new FILE: port to the Distiller instance? And when you enable Print to File it looks at the printer instance to see if it has a FILE port?

Jim 



> -----Original Message-----
> From: Dov Isaacs [mailto:isaacs@adobe.com]
> Sent: Wednesday, February 12, 2003 10:43 AM
> To: Jim Stauffer
> Cc: Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com;
> framers@frameusers.com; framers@omsys.com
> Subject: RE: Distiller problem
> 
> 
> You COULD create such a second instance as a convenience. In fact,
> I do that on my systems, but it isn't necessary.
> 
> I never heard of a circumstance of "the normal Distiller, with its 
> port set to PDF Port, didn't produce reliable PostScript when forcing
> it with the Print to File command." The PostScript is the 
> same, regardless
> of which port you send it to as long as the other settings 
> don't change.
> 
> Again, most common cause for this problem is lack of "FILE:" 
> port itself.
> 
>         - Dov
> 
> 
> At 2/12/2003 10:35 AM, Jim Stauffer wrote:
> >Isn't this the situation where you need a second Distiller 
> instance that is configured with its port set to FILE:?
> >
> >I thought I remembered hearing that the normal Distiller, 
> with its port set to PDF Port, didn't produce reliable 
> PostScript when forcing it with the Print to File command.
> >
> >
> >Jim Stauffer
> >Sr. Technical Writer
> >BeamReach Networks
> >Sunnyvale, CA
> >www.beamreachnetworks.com
> >
> >
> >> -----Original Message-----
> >> From: Dov Isaacs [mailto:isaacs@adobe.com]
> >> Sent: Wednesday, February 12, 2003 9:43 AM
> >> To: Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com
> >> Cc: framers@frameusers.com; framers@omsys.com
> >> Subject: Re: Distiller problem
> >> 
> >> 
> >> The most common cause of this would be that somehow the FILE: 
> >> printer port
> >> has been destroyed on your system (what do you mean by your 
> >> "PC terminals"?).
> >> Recreate the FILE: printer port and the problem will go away.
> >> 
> >>         - Dov
> >> 
> >> 
> >> At 2/12/2003 05:46 AM, 
> >> Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com wrote:
> >> >A coworker and I each have PC terminals configured with 
> >> exactly the same
> >> >hardware and software (including Windows 2000 Professional, 
> >> FrameMaker 6.0
> >> >and Adobe Acrobat 5.0).
> >> >
> >> >Our normal procedure to generate a pdf is to print from 
> >> FrameMaker via
> >> >Distiller. Over the past three days, however, he is unable to use
> >> >Distiller. We produce one-color (black text/line-art) 
> >> manuals, with no
> >> >fancy artwork or html, etc.
> >> >
> >> >The procedure we use is to:
> >> >
> >> >1. Choose File > Print to get the printing dialog box of choices.
> >> >
> >> >2. Click on "Print Only to File" and ensure the file 
> >> extension is ".ps" in
> >> >the adjacent filename box.
> >> >
> >> >3. Click the "Setup" button to get the "Print Setup" box 
> of choices.
> >> >
> >> >4. Choose Distiller as the printer, then click on OK.
> >> >
> >> >At this time, my coworker immediately gets the "An Error Has 
> >> Occurred  on
> >> >Printing" message box with OK as the only option.
> >> >
> >> >We have had NO problems with FrameMaker 6.0 since its 
> >> installation, and my
> >> >terminal along with FrameMaker and Acrobat work just fine.
> >> >
> >> >We have had our MIS department uninstall and reinstall 
> >> Acrobat but to no
> >> >avail. I think that apparently, FrameMaker has lost track of 
> >> Distiller, but
> >> >I don't know what else to suggest.
> >> >
> >> >Any ideas, FrameFolks?
> >> >
> >> >-- Ken Poshedly
> >> >Komatsu Forklift U.S.A., Inc.
> >> >Covington, GA
> >> >(just a piece down the road from Atlanta)
> >> >
> >> >
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> 


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