RE: Problems with 8550 drivers (follow on to Weird Adobe PDF docs)

[Donna Allman <dallman@xxxxxxxxxxxxxx>]

I don't think HP has it right yet! Since purchasing our HP 8550 MFP last
August, we too have experienced "anomalies." I've spent hours with HP Tech
Support at various levels in both the hardware and software groups without
getting any closer to an answer. (One suggested that I use something other
than FrameMaker, which he had never heard of.)  

This is the problem in a nutshell:

When I use the Postscript driver(not the PCL driver), only the first frame
(graphic) on a any given page prints (subsequent frames are blank). This
happens regardless of the size of the file (from 1 page to 100's) or the
complexity of the graphics in the first or subsequent frames. The outcome is
100% consistent. 

The workaround is to use the PCL driver (which has other problems) or to
distill the file and print from the PDF file. By the way, we are on
FrameMaker 6.0, and the HP is on an NT network. We have the latest driver
(and I've downloaded and installed various prior versions).

Has anybody run into this problem? Or are we the only ones using an HP 8550?


 

-----Original Message-----
From: Dov Isaacs [mailto:isaacs@Adobe.COM]
Sent: Thursday, May 03, 2001 2:01 PM
To: framers@frameusers.com; framers@omsys.com
Cc: thomas.michanek@iar.se
Subject: Re: Weird Adobe PDF docs


Thomas,

Nothing is wrong with the document, nothing is wrong with
Windows 2000 SP1, nothing is wrong with Acrobat. What is
wrong is the "LaserJet 4050".

The PDF file in question was created by exporting PDF
from InDesign. The PDF exported by InDesign uses CID-encoded
Type 1 and Type 42 fonts. Recent vintage Hewlett-Packard
LaserJets (all four digit number versions except the 8500
and 8550 color devices which use EFI RIPs with Adobe 
PostScript 3) use an "emulation" of PostScript Level 2
that has had its share of "anomalies" including problems
with CID-encoded fonts.

Supposedly, these problems have been fixed with the
LaserJet 4100. We have heard from some end-users, but
cannot independently verify this, that if you run into
these problems and get the "right" folk at Hewlett-Packard
Technical Support, they will ship you an upgraded set
of ROMs that contain the fixes for older LaserJet 4xxx,
5xxx, 80xx, and 81xx models. You might need to go through
a few levels of HP Tech Support before you reach someone
who (a) understands this problem and (b) is able and willing
to authorize the update for you.

        - Dov



At 5/3/2001 10:16 AM, Thomas Michanek wrote:
>I have strange print-out problems with some PDF files
>available from Adobe. Can someone confirm the problem?
>
>Using Acrobat 4.05a on Windows 2000 SP1.
>Printing to an HP LaserJet 4050 Series PS.
>Printer instance created by the AdobePS Universal Installer
>1.0.2 using the HP4050_7.PPD version 1.1.
>
>Some PDF files downloaded from
>http://www.adobe.com/products/framemaker/main.html
>print out with strange font problems. Smaller headings in
>bold and/or italic becomes plain with a few characters
>in bold/italic. In text close to these headings, some
>or many of the characters turn bold, seemingly randomly.
>
>The PDF files look correct in Acrobat 4.05a and Acrobat
>Reader 4.05; it's only the print-out that's a problem.
>Other PDF files print OK, as does other documents.
>The printer has been used for a long time without any
>problems, and continue to work OK except for these PDFs.
>
>The PDF file showing the weirdest print-out is the FAQ:
>http://www.adobe.com/products/framemaker/pdfs/fm6_faq.pdf
>
>It seems like the trouble-some PDFs were created using
>InDesign 1.0 and Adobe PDF Library 4.16. PDFs created
>using PageMaker look and print OK.
>
>Does anyone else have print-out problems with these PDFs?
>
>Thanks in advance,
>
>- - - - - - - - - - - - - - - - - - - - - -
>Thomas Michanek, Technical Writer


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