Re: Billing Your Client for Adobe Bugs

["Alan Litchfield" <alan@xxxxxxxxxxxxxxxx>]

Stephen,

If you were a plumber and you ordered a new kind of tap fitting after quoting the customer for the 
tap and your installation fee (based on a reasonable assumption, for the period it would take to 
have the tap installed, from your previous experience). But when the tap arrives you find that there 
is a washer missing -- and this discovery coming after four hours of trying to stop the new tap 
leaking -- you are faced with the same dilemma.

Of course you cannot charge the client, it was not their fault, even if it was not yours. But then 
you will be the one who has to pay for the lesson.

That's life.

Alan

On 17 Aug 99, at 19:03, Stephen Kingston wrote:

> Need your advice. I spent entirely too long trying to do some routine work
> in frame to PDF. Turns out it was a bug / glitch in the software. I
> figured out a work-around, after 4 hours. I figure it should have taken me
> about 1 hour in total. Question now is... do I bill my client for the full
> 4 hours, or just 1? (and chalk the other 3 up to 'learning about
> bugs...'). Unfortunately if I do bill the full 4, it puts me over my
> initial estimate by, well 3 hours! Any advice? (No, I can't charge Adobe..
> wish I could!).
> 


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Alan T Litchfield
ALPHABYTE
PO Box 1941  Auckland   New Zealand
phone +64-9-846-4188
fax +64-9-846-4190
email alan@alphabyte.pl.net
http://www.alphabyte.co.nz
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