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RE: Printers on Windows XP

Wayne Brissette wrote: 
> I'm curious if anybody has run into a problem with producing 
> printed and PDF documents that I have recently on Windows XP 
> with Frame 7.0... We had a hardware device that acted as a 
> print server. Recently that device "died", so the IT 
> department replaced it with a computer print server. When 
> they did that however, it changed our printer drivers that 
> were being used. Our HP printer driver that we now have no 
> longer has the option of printing color (not that the printer 
> actually printed color, but it was nice to be able to use it 
> to produce our PostScript file). The new driver doesn't offer 
> that option, so we had to switch over to the AdobePDF driver. 
> This prints in color, but also causes some pagination issues 
> (we have odd page breaks now that we didn't have before).

So let me get this straight: you used to print to a physical printer
using a driver that wasn't right for it and created your PDFs using a
driver that wasn't right for *that*. You don't _have_ a problem --
you're on your way to _solving_ the problems you had before, but didn't

*Always* use AdobePDF (formerly Distiller) to create PDFs! *Always* use
the correct print driver for the specific model of physical printer
you're printing to. If you want to avoid reformatting, *always* use
fonts _actually_installed_on_your_PC_ and download them to the physical
printer; don't use fonts that are resident on the printer. 

If this is too complicated or difficult, do what Stuart suggested. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom

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