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RE: FM 7.0 copy or cut to clipboard crash

Okay, I've narrowed this down somewhat. This should only affect Frame users who are also using MS ActiveSync (version 3.5, build 12007) to maintain a live USB-port connection to Outlook.

- You can avoid rebooting by shutting down MS ActiveSync (or unplugging the USB cable) and restarting Frame.
- You can copy/paste from one Frame file to another at least 25 times without error.
- Copying/pasting from MS Outlook messages to Frame can be done at least 8 times without error.
- Shutting down MS Outlook and restarting Frame still yields the crash as long as MS ActiveSync is running and/or the USB connection is active.

THE ISSUE: Copying/pasting from INSIDE a Frame file after copying "x" times from MS Outlook to Frame (with MS ActiveSync running) = internal error.

I do not know the exact value of "x." The order in which you open Frame, MS ActiveSync, or MS Outlook appears to have nothing to do with anything. Also, I did not receive any Windows message about exceeding the buffer limit the past two times.

In summary, this might be an issue for Dell or Microsoft instead.

Apologies for raising anyone's nape hairs with so many messages,

> -----Original Message-----
> From: Aiken, Jason 
> Sent: Monday, June 23, 2003 3:42 PM
> To: 'framers@omsys.com'
> Cc: Aiken, Jason
> Subject: RE: FM 7.0p576 copy or cut to clipboard crash
> After upgrading to p578 and rebooting, the error happened 
> again some 20 or so copy/paste executions using the keyboard.
> All I've got running is MS ActiveSync (for a PDA), Trend 
> OfficeScan (for virus protection), and MS Outlook 
> (because that's the standard e-mail program for now) on Win2k 
> Pro 5.00.2195, Service Pack 3, Pentium 4, 1.3 Ghz, 522 Mb 
> RAM, plenty o' hard disk space.
> After copying and pasting from MS Outlook to Frame and from 
> point A to point B in a single Frame file, ye olde crasheroonie.
> Anytime I restart Frame and try copying, I get the same 
> crash. Luckily, the infamous reboot allows me to start the 
> process all over.
> Off to submit the info at www.microtype.com ...
> Regards,
> Jason "still a Frame Templar" Aiken
> Affirmation: I am a good person. I can use non-structured, 
> vanilla-style Frame because I'm okay without using markup 
> languages on my own professional documents and I trust myself.
> > -----Original Message-----
> > From: Aiken, Jason 
> > Sent: Monday, June 23, 2003 3:02 PM
> > To: framers@omsys.com
> > Cc: Aiken, Jason
> > Subject: FM 7.0p576 copy or cut to clipboard crash
> > 
> > 
> > Hey all,
> > 
> > I'm writing to see whether it's just me or whether others 
> > have noticed a fairly repetitive issue with FM 7.0. If I can, 
> > I'll update to p578 and observe whether or not the adverse 
> > behavior continues. If it does, I'll submit the info to 
> www.microtype.com .
> I've already send the appropriate error logs to Adobe 
> (fmerror@adobe.com). I didn't find this bug listed at Adobe 
> or at www.microtype.com .
> At any rate, when I'm working in FM 7.0p576 on Windows 2000 
> Professional, I frequently use copy and cut commands 
> initiated by the keyboard shortcuts (ctrl + c and ctrl + x).
> Sometime after receiving the Windows warning dialog asking me 
> to click "OK" because I'm about to copy over a previous item 
> in the buffer, FrameMaker 7.0 spits out an internal error. 
> That is, about 10-20 copy/pastes after receiving the Windows 
> dialog box, I receive the message: "Internal Error 7004, 
> 5899370, 7569858, 7568538. FrameMaker has detected a serious 
> problem and must quit..."
> Just curious whether any of y'all have seen the same thing or not,
> Jason Aiken aka Frame Templar
> IT Developer
> Medtronic, Inc.
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