Re: Acrobat questions

[Dov Isaacs <isaacs@xxxxxxxxx>]

Joanne,

(1) What version of Acrobat or Acrobat Reader is your user in Romania
viewing your PDF file with? And what PDF version are you creating with
Acrobat 5? Gross version mismatch could be the key to the problem.

(2) In a few weeks you will no longer be able to upgrade to Acrobat 5.
Only Acrobat 6 will be available (at least initially in English ...).  (8^)>

        - Dov


At 5/9/2003 10:08 AM, Joanne wrote:
>Hi experts,
>
>Two questions:
>1.  On one of my computers, I have Adobe Acrobat 5.   I have a Word document
>(an installation guide) and created a pdf from it with the little button in
>Word that lets you magically create a pdf.   Although it tests correctly to
>me, a user in Romania says that he receives an error message that says:
>"Reader is unable to find or
>create the font Courier when open document and click any of the first three
>bookmarks."
>No errors appeared during PDF creation, conversion settings note that all
>fonts
>are embedded-including Courier, etc.  There is only one occurrence of
>Courier in the actual document, which is in the word monospace within a
>paragraph.
>Any idea what would cause this?
>
>2. On the other system, I just upgraded to Frame 7.0 but I have Acrobat 4.0.
>For best results, should I upgrade to Acrobat 5?
>
>Thanks very much for your help,
>Joanne


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