Re: Distiller can't find installed font

[Dov Isaacs <isaacs@xxxxxxxxx>]

I normally don't like this type of solution, but please try the 
following additional steps:

Find any and all "AdobeFnt*.lst" files on your system and blast them away.
That includes those that might be in Acrobat's own directory structure as
well as some that might be found in the "C:\Documents and Settings\"
directory structure.

Finally, the last desperation move is to delete the Hevetica font via
ATM. Make sure you use the option to actually remove the font files
themselves. Reboot. Then use ATM to install the font again, of course
making sure the font is copied. Then see what happens.

If none of this works, I am effectively stumped without actual hands-on
your system.

        - Dov 


At 2/28/2003 07:24 AM, Patrick Fortino wrote:
>Dov,
>
>I tried all of your suggestions but I still get the same error.
>
>>The next thing to check is Distiller and make sure that those
>>locations (C:\PSFONTS and C:\WINDOWS\Fonts) are directories
>>in which Distiller will look for fonts. For this you need to
>>run Distiller itself and look at Settings=>Font Locations.
>Check
>
>>
>>If that is OK, the next thing you should do is get out of the
>>Distiller and open up directory C:\PSFONTS and delete any
>>files of the form "AdobeFnt*.lst".
>Check
>
>>Then see if the problem still
>>persists.
>The problem still persists.
>
>>
>>       - Dov

*

>>At 2/28/2003 05:14 AM, Patrick Fortino wrote:
>>>Dov,
>>>
>>>The font is actually installed, but it's in C:\PSFONTS\ AND C:\PSFONTS\PFM
>>>I looked in C:\WINDOWS\Fonts and there's a shortcut to all of the Helvetica fonts. If I click on the "Setting" tab in ATM, it shows the following paths for fonts:
>>>
>>>- PostScript Outline Files (.PFB, .OTF): C\PSFONTS\
>>>- PostScript Font Metrics Files (.PFM, .MMM)
>>>
>>>Should I uninstall the fonts and then tell ATM to put the fonts in C:\WINDOWS\Fonts?
>>>
>>>Thanks
>>>
>>>Dov Isaacs wrote:
>>>   
>>>
>>>>Assuming that you actually have Helvetica installed (and it isn't
>>>>just a figment of one of your PPD files), one possibility for failing
>>>>to embed would be that the font is not located in the "standard"
>>>>directory used by ATM or the Windows font directory. This can easily
>>>>happen if you install the font via ATM but select the "Add without
>>>>copying font" option. To check this, right click the font while in
>>>>ATM and it will tell you where it is installed. If it isn't
>>>>installed in C:\PSFONTS or C:\WINDOWS\FONTS (for XP, C:\WINNT\FONTS
>>>>for Windows 2000), then you should uninstall the font and reinstall
>>>>it without selecting the "Add without copying font" option.
>>>>
>>>>      - Dov
>>>>
>>>>
>>>>At 2/27/2003 08:05 PM, Patrick Fortino wrote:
>>>>     
>>>>
>>>>>Framers,
>>>>>
>>>>>Setup: Frame 6.0, Acrobat 5.0, Windows XP Pro, ATM 4.1.
>>>>>
>>>>>I use frame to create a .ps file printing from the Distiller printer (setup per Dov's instructions). When I try to distill the .ps  frame book file, distiller errors and quits. The log file contains errors about not being able to find Helvetica (see error message below). I followed Dov Isaac's intructions for installing and configuring my acrobat job options. Fonts are set to embed all Base 14 Fonts, and subset embedded fonts, and finally, Distiller is set to cancel if embedding fails.  Also, I used ATM to install all Adobe Type 1 fonts in the doc, including Helvetica.
>>>>>Note: I have the same configuration at work, the only difference being Win2000 instead of XP, and it distills the .ps into pdf with no complaints.
>>>>>
>>>>>Any idea why Distiller does not recognize the installed Helvetica font?
>>>>>
>>>>>Thanks
>>>>>
>>>>>
>>>>>=========================================
>>>>>Processing prologue.ps...
>>>>>Done processing prologue.ps.
>>>>>%%[ ProductName: Distiller ]%%
>>>>>%%[ Error: Helvetica not found. Font cannot be embedded. ]%%
>>>>>%%[ Error: invalidfont; OffendingCommand: findfont ]%%
>>>>>
>>>>>Stack:
>>>>>/Font
>>>>>/Helvetica
>>>>>true
>>>>>/0
>>>>>0.0
>>>>>/F0
>>>>>false
>>>>>/Helvetica
>>>>>
>>>>>
>>>>>%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
>>>>>%%[ Warning: PostScript error. No PDF file produced. ] %%


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