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Re: Distiller problem

Hi,

I use Frame 5.5.6 as the editor for a proprietary single-source database
content manager called TC-Toolbox. Our use of Frame is controlled by an EDD
and other constraints; our use may be so unique that my comments as to
process may not be relevant, but maybe I can add information.

Ken, we use much the same process to create a PDF. I noted one difference in
your process compared to ours at Schneider Electric, and that difference
occurs at Step 4. We select a PostScript print driver as the printer. Then
we print to file.

In Windows Explorer, we find the .ps file, open, and distill.

I've never tried to print to Distiller, and I'm not sure I can, but our
systems are different and you may have the option.

Bill Gruener
Technical Writer
Schneider Electric
North Andover, MA (Boston area USA)
http://www.modicon.com


> From: Dov Isaacs <isaacs@Adobe.COM>
> Date: Wed, 12 Feb 2003 09:42:42 -0800
> To: Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com
> Cc: framers@frameusers.com, framers@omsys.com
> Subject: Re: Distiller problem
> 
> The most common cause of this would be that somehow the FILE: printer port
> has been destroyed on your system (what do you mean by your "PC terminals"?).
> Recreate the FILE: printer port and the problem will go away.
> 
> - Dov
> 
> 
> At 2/12/2003 05:46 AM, Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com
> wrote:
>> A coworker and I each have PC terminals configured with exactly the same
>> hardware and software (including Windows 2000 Professional, FrameMaker 6.0
>> and Adobe Acrobat 5.0).
>> 
>> Our normal procedure to generate a pdf is to print from FrameMaker via
>> Distiller. Over the past three days, however, he is unable to use
>> Distiller. We produce one-color (black text/line-art) manuals, with no
>> fancy artwork or html, etc.
>> 
>> The procedure we use is to:
>> 
>> 1. Choose File > Print to get the printing dialog box of choices.
>> 
>> 2. Click on "Print Only to File" and ensure the file extension is ".ps" in
>> the adjacent filename box.
>> 
>> 3. Click the "Setup" button to get the "Print Setup" box of choices.
>> 
>> 4. Choose Distiller as the printer, then click on OK.
>> 
>> At this time, my coworker immediately gets the "An Error Has Occurred  on
>> Printing" message box with OK as the only option.
>> 
>> We have had NO problems with FrameMaker 6.0 since its installation, and my
>> terminal along with FrameMaker and Acrobat work just fine.
>> 
>> We have had our MIS department uninstall and reinstall Acrobat but to no
>> avail. I think that apparently, FrameMaker has lost track of Distiller, but
>> I don't know what else to suggest.
>> 
>> Any ideas, FrameFolks?
>> 
>> -- Ken Poshedly
>> Komatsu Forklift U.S.A., Inc.
>> Covington, GA
>> (just a piece down the road from Atlanta)
>> 
>> 
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