Re: Distiller problem

[Dov Isaacs <isaacs@xxxxxxxxx>]

The most common cause of this would be that somehow the FILE: printer port
has been destroyed on your system (what do you mean by your "PC terminals"?).
Recreate the FILE: printer port and the problem will go away.

        - Dov


At 2/12/2003 05:46 AM, Ken_Poshedly/Parts/ProductSupport/GA/KFI@kfiusa.com wrote:
>A coworker and I each have PC terminals configured with exactly the same
>hardware and software (including Windows 2000 Professional, FrameMaker 6.0
>and Adobe Acrobat 5.0).
>
>Our normal procedure to generate a pdf is to print from FrameMaker via
>Distiller. Over the past three days, however, he is unable to use
>Distiller. We produce one-color (black text/line-art) manuals, with no
>fancy artwork or html, etc.
>
>The procedure we use is to:
>
>1. Choose File > Print to get the printing dialog box of choices.
>
>2. Click on "Print Only to File" and ensure the file extension is ".ps" in
>the adjacent filename box.
>
>3. Click the "Setup" button to get the "Print Setup" box of choices.
>
>4. Choose Distiller as the printer, then click on OK.
>
>At this time, my coworker immediately gets the "An Error Has Occurred  on
>Printing" message box with OK as the only option.
>
>We have had NO problems with FrameMaker 6.0 since its installation, and my
>terminal along with FrameMaker and Acrobat work just fine.
>
>We have had our MIS department uninstall and reinstall Acrobat but to no
>avail. I think that apparently, FrameMaker has lost track of Distiller, but
>I don't know what else to suggest.
>
>Any ideas, FrameFolks?
>
>-- Ken Poshedly
>Komatsu Forklift U.S.A., Inc.
>Covington, GA
>(just a piece down the road from Atlanta)
>
>
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