RE: Can't print PDF files about FM 7.0?

[Simon Bate <simon.bate@xxxxxxxxxxxxx>]

I believe the problem is more with Acrobat 5.0 than FrameMaker 7.0.  

As writers have been migrating to Acrobat 5.0, we've noticed many, many more
problems printing FrameMaker 6.0 originated PDF files to HP printers.
(We're almost exclusively Win NT and Win 2000.)

Simon

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Peregrine Systems, Inc. 
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-----Original Message-----
From: Craig Ede [mailto:craig.ede@medtronic.com]
Sent: Tuesday, April 09, 2002 10:35 AM
To: JStauffer@BeamReachNetworks.com; framers@omsys.com
Subject: RE: Can't print PDF files about FM 7.0?


When I can't even print a product announcement PDF from Unix reliably (or
Windows) this indicates a major problem. And the idea that I could produce
PDFs on Windows that I can print, but other people in the company can't (as
you seem to describe) also strikes me as a bit of a problem for a Portable
Document Format. Dov, can you comment on all this? 

Does Adobe have a suggested network wide printer driver installation
procedure that it can provide an IT department so that the use of network
drivers can function better than what Jim describes below? I have installed
my own drivers in the past, but it seems to me that a major site of
FrameMaker 4, 5, 5.56 users and Acrobat 3, 4 and 5 users (OS variations
being: Solaris, Win9X,NT,2000, Linux and OS/2) ought to get some suggested
"best practices" from Adobe so that their IT department has the best
information to work with (and deploy).

I think I may have a hard time selling this company on the virtues of FM7.0
if I can't even print out the product information. (This despite the fact
that I think the XML stuff might be very useful to us.)

Craig Ede

>>> Jim Stauffer <JStauffer@BeamReachNetworks.com> 04/09/02 10:41AM >>>
I'm not sure if this relates to the described problem, but the first thing I
do at every new job is to set up a printer instance that does *not* use the
company's default print driver on the network (which are always HP). 

My curent employer uses an HP 8150 on a LAN. So I download the 8150 printer
bundle from HP and unpack it on my hard drive. Then I run Adobe's universal
print driver installer. When it asks what printer to use, I point it to the
HP 8150 files. When it asks what port or location (depending on the OS), I
give it the network path of the printer.

I've never had a any printing problems. But if I share files with others who
are using the network print driver, they have problems.

Jim Stauffer
Sr. Technical Writer
BeamReach Networks
Sunnyvale, CA
www.beamreachnetworks.com 


-----Original Message-----
From: Thomas Michanek [mailto:thomas.michanek@iar.se] 
Sent: Tuesday, April 09, 2002 12:56 AM
To: hedley_finger@myob.com.au; framers@omsys.com 
Subject: RE: Can't print PDF files about FM 7.0?


> Neither my colleagues nor I can print out the various PDF 
> files about the features in FrameMaker 7, [...]

You don't specify your printers, but could they be HP Laserjet
4050 or similar? I have the same problem, and it was explained
to me by Dov Isaacs about a year ago:

> Nothing is wrong with the document, nothing is wrong with
> Windows 2000 SP1, nothing is wrong with Acrobat. What is
> wrong is the "LaserJet 4050".
> 
> The PDF file in question was created by exporting PDF
> from InDesign. The PDF exported by InDesign uses CID-encoded
> Type 1 and Type 42 fonts. Recent vintage Hewlett-Packard
> LaserJets (all four digit number versions except the 8500
> and 8550 color devices which use EFI RIPs with Adobe 
> PostScript 3) use an "emulation" of PostScript Level 2
> that has had its share of "anomalies" including problems
> with CID-encoded fonts.
> 
> Supposedly, these problems have been fixed with the
> LaserJet 4100. We have heard from some end-users, but
> cannot independently verify this, that if you run into
> these problems and get the "right" folk at Hewlett-Packard
> Technical Support, they will ship you an upgraded set
> of ROMs that contain the fixes for older LaserJet 4xxx,
> 5xxx, 80xx, and 81xx models. You might need to go through
> a few levels of HP Tech Support before you reach someone
> who (a) understands this problem and (b) is able and willing
> to authorize the update for you.
> 
>         - Dov


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Thomas Michanek, Technical Writer
IAR Systems AB, Sweden: http://www.iar.com 
mailto:Thomas.Michanek@iar.se 
Tel: +46 18 167800, Fax: +46 18 167838
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