RE: Can't print PDF files about FM 7.0?

["Craig Ede" <craig.ede@xxxxxxxxxxxxx>]

When I can't even print a product announcement PDF from Unix reliably (or Windows) this indicates a major problem. And the idea that I could produce PDFs on Windows that I can print, but other people in the company can't (as you seem to describe) also strikes me as a bit of a problem for a Portable Document Format. Dov, can you comment on all this? 

Does Adobe have a suggested network wide printer driver installation procedure that it can provide an IT department so that the use of network drivers can function better than what Jim describes below? I have installed my own drivers in the past, but it seems to me that a major site of FrameMaker 4, 5, 5.56 users and Acrobat 3, 4 and 5 users (OS variations being: Solaris, Win9X,NT,2000, Linux and OS/2) ought to get some suggested "best practices" from Adobe so that their IT department has the best information to work with (and deploy).

I think I may have a hard time selling this company on the virtues of FM7.0 if I can't even print out the product information. (This despite the fact that I think the XML stuff might be very useful to us.)

Craig Ede

>>> Jim Stauffer <JStauffer@BeamReachNetworks.com> 04/09/02 10:41AM >>>
I'm not sure if this relates to the described problem, but the first thing I
do at every new job is to set up a printer instance that does *not* use the
company's default print driver on the network (which are always HP). 

My curent employer uses an HP 8150 on a LAN. So I download the 8150 printer
bundle from HP and unpack it on my hard drive. Then I run Adobe's universal
print driver installer. When it asks what printer to use, I point it to the
HP 8150 files. When it asks what port or location (depending on the OS), I
give it the network path of the printer.

I've never had a any printing problems. But if I share files with others who
are using the network print driver, they have problems.

Jim Stauffer
Sr. Technical Writer
BeamReach Networks
Sunnyvale, CA
www.beamreachnetworks.com 


-----Original Message-----
From: Thomas Michanek [mailto:thomas.michanek@iar.se] 
Sent: Tuesday, April 09, 2002 12:56 AM
To: hedley_finger@myob.com.au; framers@omsys.com 
Subject: RE: Can't print PDF files about FM 7.0?


> Neither my colleagues nor I can print out the various PDF 
> files about the features in FrameMaker 7, [...]

You don't specify your printers, but could they be HP Laserjet
4050 or similar? I have the same problem, and it was explained
to me by Dov Isaacs about a year ago:

> Nothing is wrong with the document, nothing is wrong with
> Windows 2000 SP1, nothing is wrong with Acrobat. What is
> wrong is the "LaserJet 4050".
> 
> The PDF file in question was created by exporting PDF
> from InDesign. The PDF exported by InDesign uses CID-encoded
> Type 1 and Type 42 fonts. Recent vintage Hewlett-Packard
> LaserJets (all four digit number versions except the 8500
> and 8550 color devices which use EFI RIPs with Adobe 
> PostScript 3) use an "emulation" of PostScript Level 2
> that has had its share of "anomalies" including problems
> with CID-encoded fonts.
> 
> Supposedly, these problems have been fixed with the
> LaserJet 4100. We have heard from some end-users, but
> cannot independently verify this, that if you run into
> these problems and get the "right" folk at Hewlett-Packard
> Technical Support, they will ship you an upgraded set
> of ROMs that contain the fixes for older LaserJet 4xxx,
> 5xxx, 80xx, and 81xx models. You might need to go through
> a few levels of HP Tech Support before you reach someone
> who (a) understands this problem and (b) is able and willing
> to authorize the update for you.
> 
>         - Dov


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Thomas Michanek, Technical Writer
IAR Systems AB, Sweden: http://www.iar.com 
mailto:Thomas.Michanek@iar.se 
Tel: +46 18 167800, Fax: +46 18 167838
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