RE: OT Word installation keeps losing the PDFMaker

[Carol Gilbert <cgilbert@xxxxxxxxxxxxxxx>]

Ultimately, I did what Jane Post suggested. 

In Word, select Tools>Templates and Add-Ins. What templates are listed?? I
have PDFMaker.dot and PDFMakerA.dot along with R0B0HELP.DLL. AHDLookup.dot
was the American Heritage Dictionary template that caused my Acrobat menu to
never be displayed (it would flicker when Word was loaded and disappear).

PDFMaker.dot seems to control the display of the Acrobat icons. I'm not
quite sure what PDFMakerA.dot does.

I also did what Jim Snowden suggested. 
Checked that Word would find PDFMaker.dot in C:\Program
Files\Microsoft\Office\Office\Startup and that path agreed with Tool,
Options, File Location tab and check the "Startup" value. 

The Acrobat icons still resisted my efforts. The one thing that finally
dawned on me was that after re-installing Acrobat 5 a few times, I had
failed to run the 5.0.5 Update. I have done that again and the icons are
back. Now whether they will stay or not remains the question. We'll see.
Thanks for all your suggestions. 

Carol Gilbert
SeeCommerce
Manager Technical Documentation
3420 Hillview Avenue Lobby 8
Palo Alto, CA 94304-1338
650-213-1927, FAX 650-812-3991




Jane Post:


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