Re: Frame 6.0 Printing Problem

[Dov Isaacs <isaacs@xxxxxxxxx>]

There are likely two separate problems here:

The first is that somehow, on your system, the file "header.ps" is
missing from where it normally should be located, typically in
"C:\Program Files\Adobe\FrameMaker\fminit", "fminit" subdirectory
of the directory into which you install FrameMaker or FrameMaker+SGML.
A reinstallation of FrameMaker should fix this.

The second problem is related to the system spooling subsystem which
should not be failing, regardless of what happens to a FrameMaker or
any other print job. (The fact that you see similar -- I assume -- 
problems, i.e., the spooler shutdown -- in other applications would
lead me to believe that this is not just FrameMaker somehow confusing
the print subsystem.) I would check to make sure that you are on SP2
(Service Pack 2) of Windows 2000. I recall that there were some fixes
put into the spooling subsystem in either the first, second, or both
service packs.

        - Dov



At 3/20/2002 09:58 AM, Berman, Robert wrote:
> 
>I'm having intermittent problems printing from Framemaker 6.0 (Windows 2000
>Platform). When trying to print I receive the following error:
>"Cannot print because Framemaker cannot locate Framemaker printer
>configuration file header.ps."
>I click OK and if I try to print again (from any application) I receive this
>error message:
>"SPOOLSV.EXE has generated errors and will be closed by Windows. You need to
>restart the program......An error log has been generated."
>At this point all printers have been wiped out of my printers folder and
>only come back after re-booting.
>I have seen other printing problems in Word97 and Acrobat 5.0 but they are
>less frequent. 
>There are three other Technical Writers with the same computer configuration
>that I have but none of them are experiencing any of the problems that I
>have mentioned. Our IT department is at a loss, so any suggestions would be
>greatly appreciated.
> 
>Thank you,
>Robert L. Berman 
>
>Technical Writer 
>The Gleason Works 
>1000 University Ave. 
>P.O. Box 22970 
>Rochester, NY 14692-2970 
>Tel: (716) 256-8756 
>rberman@gleason.com 


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