Re: Baffled by Frame + Acrobat 4.0.5

["Jason Aiken" <jason.aiken@xxxxxxxxxxxxx>]

The following snip raises an interesting point:

<<< SNIP >>>
As a general question, how are we supposed to find out all these
details? We are seriously considering Adobe support options, because
otherwise we can run around in circles forever with installation and
driver version issues.  In our software development company, the IT
expertise is in
networking and OS setup.  I wind up doing much more troubleshooting
and
legwork and system administration than I'd like to, because no one is
specialized in Frame/Adobe/PostScript/PDF support.
<<< ENDSNIP >>>

My little island of FrameMaker users at Medtronic (runs completely
different than all our other islands large and small) is supported by
Adobe Technical Support. Nevertheless, we still encounter numerous
problems dealing with internal IT support regarding the
PSfont/ATM/PhotoShop-Illustrator/Frame/PSdriver/PDF product suite. It's
impossible for your standard IT group to understand all the intricacies
of publishing using Adobe technology without a serious dialogue.

I'm interested in hearing what other companies do in this regard. How
do you handle your department specific IT issues that are beyond their
scope?

We're sharing our knowledge (generated via email lists, browsing the
Adobe web site, attending FrameMaker conferences, etc.) with factions of
the IT group in hopes of generating executable objects which will
automatically manage an OS and Adobe product suite image that includes
print drivers, fonts, obscure settings, order of installation, etc. that
has proven to be so critical.

Just curious,

Jason Aiken
Still a Frame Templar, no matter what I learn about Arbor Text

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