Re: Updating Acrobat (was: Acrobat 4.0)

[Dov Isaacs <isaacs@xxxxxxxxx>]

Laurence et.al.:

I am trying to do the best I can to alert our product groups of
the absolute need to have dummy-proof, intelligent, automated
installation processes which don't require a psychic to understand
and use. Unfortunately, for most software companies, the "installer"
is the unsexy piece of software that is taken care of as an afterthought.
We are trying to seriously address this problem going forward.

         - Dov



At 3/22/00 12:07 AM, Laurence Burrows wrote:
>-------------------snip
>You should always uninstall older versions before installing newer
>versions of Acrobat. The only exception is that once you have 4.05a
>installed, you then apply the "4.05 Update 1" (from Adobe web site)
>to the installed copy of 4.05a!
>-------------------snap
>
>Dov:
>
>Now that's right neighbourly of you...I wondered why I usually had to make 3 installs of Acrobat 4.05a before Windows Registry would play ball.  Not to mention file associations and the like  :-(
>
>So, I looked at the readme & other documentation that comes with Acrobat 4.05a.  Very carefully.  And this is what I found...
>
>The installer 'notices' a previous version (3.xx or 4.x) and tells me, before I install '4.05', that if I subsequently want to un-install 3.x or 4.0 I'll have to then re-install '4.05'.   Why would I want to do that?
>
>The 'Installer' scenario...
>
>Have:    Acrobat 3.xx or 4.0
>Install: Acrobat 4.05a
>Remove:  Acrobat 3.xx or 4.0  (in a fit if pique, perchance?)
>Install: Acrobat 4.05a
>
>====
>
>But now you're giving us the *real* story...the one Adobe have *never* mentioned in all the time I've upgraded from 2.01 --> 3.0 --> 3.01 --> 3.02 --> 4.0 --> 4.05a (--> 4.05b).
>
>The 'Dov' scenario...
>
>Have:    Acrobat 3.xx or 4.0
>Remove:  Acrobat 3.xx or 4.0  (the only way to go!)
>Install: Acrobat 4.05a
>
>So, now I'll know how to do it right.  A sincere thank you, Dov.  :-)
>
>====
>
><rant>
>Wouldn't it be great if someone at Adobe got their head outa a dead bear's bum occasionally ant tested the install documentation on their products???
></rant>
>
>Regards,
>
>....................................................
>Laurence Burrows, Navex Pty Ltd
>mailto:burrows@attglobal.net
>tel: +61 3 9602 4533  fax: +61 3 9602 4854
>....................................................


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