RE: font not printing

["Cathy Gilmore" <cathygilmore@xxxxxxxxxxx>]

Much thanks, Dov, Thomas, and Jason.

Thomas: I tried to print the font after each of these stages, with no
success:
1. Installed the Frame 7.0p578 patch
2. Installed Windows XP patch Q329604
2. Installed the latest version of ATM lite
3. Uninstalled ATM

Dov: Yes, this is a custom font sent from the client (MSP is for Microsoft
Press), so perhaps XP is more sensitive to it. I don't think it's a multiple
master font. (It says "PostScript Single Master" when I view the font page
from ATM.) Their solution to "just PostScript on Win98" makes more sense
now.

Jason: I tried that fix with my printer settings, but with no success.

Could there be anything else I'm missing? Perhaps I need to request a
replacement font (just the sort of thing I've learned they're not flexible
with).

Thanks again,
Cathy


-----Original Message-----
From: owner-framers@xxxxxxxxx [mailto:owner-framers@xxxxxxxxx]On Behalf
Of Thomas Michanek
Sent: Friday, March 05, 2004 5:13 AM
To: Cathy Gilmore; framers@xxxxxxxxx
Subject: Re: font not printing


I'm no expert on font issues on XP, but let me try:

> -I'm using Frame 7.0 on Windows XP

Is that version 7.0p578? Make sure you've downloaded and
installed all patches, in the correct order, from:
http://www.adobe.com/support/downloads/product.jsp?product=22&platform=Windo
ws

> -The font is installed on ATM 4.1

You don't need ATM on Windows 2000/XP, unless you use
Multiple Master fonts. Certain older versions of ATM are known
to not work properly on 2000/XP (cannot remember details).
To quote another user problem with PS fonts on Windows 2000:
"was ATM4.0 or 4.1 ever installed and removed on your PC? If so,
 this may have damaged the OS's native Type 1 handling. There is
 a 4.1.2 patch that will fix this."

The following note on Adobe's User-to-user forum may have
something to do with your problem:
http://www.adobeforums.com/cgi-bin/webx?13@xxxxxxxxxxxxxxxx@.1de5b45f
"Under Windows 2000 (all versions) and Windows XP (both versions) after
certain OS updates, PostScript printing of text formatted with Multiple
Master font instances (used in conjunction with ATM Lite 4.1 or ATM Deluxe
4.1)
appears to stop working completely for Adobe FrameMaker and all non-Adobe
applications that do not generate their own PostScript."

> -The font won't print from Word, either. But it does print from
> PageMaker 6.5.

Interestingly enough, PageMaker generates its own PostScript (see above).

> -When I change to my printer's default driver HPLaserjet 4000 N, the font
> prints. (But not from the Distiller or default postscript driver.)

But is the font present in your PDF? Does it look OK on-screen?
It doesn't seem like your problem is confined to Distiller/PDF,
but have you checked that all fonts are Embedded and that Distiller's
font locations include the folder for your font files?

Have you tried re-installing the font, or installing the font
without using ATM?

_____________________________________________
Thomas Michanek, FrameMaker/UNIX/MIF expert
Technical Communicator, Uppsala, Sweden
mailto:Thomas.Michanek@xxxxxxxxx
http://go.to/framers/
_____________________________________________



** To unsubscribe, send a message to majordomo@xxxxxxxxx **
** with "unsubscribe framers" (no quotes) in the body.   **


** To unsubscribe, send a message to majordomo@xxxxxxxxx **
** with "unsubscribe framers" (no quotes) in the body.   **