RE: Structuring Tech Pubs

[Bill Briggs <web@xxxxxxxxxxx>]

At 2:00 PM -0500 30/03/99, Hutchings, Christa wrote:
> ... Marketing tends to think of
>user docs as just another piece of marketing collateral (i.e., will it help
>sell the product - not will it help the customer use the product after
>they've bought it).

Bingo!  I once bought a software product and was amazed that the first 30
pages of the not-so-hefty manual were used to pitch the product.  What were
they thinking?  If I was reading the manual, then I already had bought the
product! Duh!

- web
Member DNRC



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