RE: It Stinks

[Dan Emory <danemory@xxxxxxxxxxxx>]

At 01:47 PM 3/30/99 -0800, B. Mark Hilton wrote:
>Framers,
>---------------Snip-------------------
>Look, late last year and early this year FrameMaker marketing was being run
>by an interim Group Product Manager while Adobe interviewed to fill the
>position I'm now in.  This Group Product Manager was responsible for several
>products and was spread very thin.  The lack of FrameMaker marketing focus
>during this time is reflected in the MacWorld experience that is being
>discussed, the lack of FrameMaker content in Adobe Magazine, and other
>similar situations.  Nothing else! Yes, last year there was a "hiccup"
>within Adobe with respect to FrameMaker, but we are, and have been, past
>that for several months now.  As I said in my email of a few weeks ago, we
>are moving forward.
===================================================================
Mark:
Okay, I accept your explanation, and aplogize for responding to the two
people who had started this thread. But if the result was to make you aware
of a very real problem among the Adobe sales force, it's done some good.
====================================================================
I hope everyone takes seriously Mark's response to the report that Adobe
people at MacWorld were touting PageMaker when they were asked about
FrameMaker. namely:
+++++++++++++++++++++++++++++++++++++++
>If an Adobe employee ever tells you anything like this again please email me
>their name and I will deal with them personally.
++++++++++++++++++++++++++++++++++++++++
The fact is that Adobe's people on the "front lines" (salespeople, Adobe web
site contributors, etc.) do seem to consistently slight or ignore
FrameMaker, which gives rise to the suspicion that it's company policy to do
so. Now, finally, Mark Hilton's honest explanation has laid that suspicion
to rest.
======================================================================
>Let's work together to grow the numbers, not scare them away.  I'm working
>on my part.  You can do your part by stopping the discussion of these rumors
>(and, of course, by buying more licenses and maintenance contracts).
========================================================================
Agreed. Based on your vehement denial that there's anything afoot to dump
FrameMaker, I promise that I (and hopefully others) will stop jumping to
conclusions from these kinds of stories, and instead urge the originators of
those stories to report them to Adobe in the constructive hope that the
Adobe people responsible for the gaffes that start these rumors can be
"re-educated." 
     ====================
     | Nullius in Verba |
     ====================
Dan Emory, Dan Emory & Associates
FrameMaker/FrameMaker+SGML Document Design & Database Publishing
Voice/Fax: 949-722-8971 E-Mail: danemory@primenet.com
10044 Adams Ave. #208, Huntington Beach, CA 92646
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