RE: InDesign and Frame

[Bill Briggs <web@xxxxxxxxxxx>]

Mark,

Glad to see you make your presence known on the list.  I think most of us
would be interested in anything you can disclose as soon as you possibly
can disclose it.  If you've spent any time lurking on the list you already
know that there's more than a small measure of concern about the future of
Frame - and not just about whether or not it continues to exist, but how it
evolves.

If I could be so forward as to pass on one little pearl to you (from my own
jaded perspective, of course), it would be this: stability is worth more
than any feature(s) you could add (and much more than any UI redesign).
Rock solid, bullet-proof performance will by you more customer loyalty than
all of the other tweaks and enhancements that you could ever add.  Stated
another way: We don't need another colour model, but we need it to work as
intended.  There are lots of features that many of us would love to see,
but I'll take smaller, faster, more stable code any day.  Of course if you
can manage both, then you'll be an overnight hero.  Opinions of others will
differ.

Bill Briggs



At 2:59 PM -0800 11/3/99, B. Mark Hilton wrote:
>Framers,
>
>Allow me to introduce myself. I've recently taken over the Marketing
>responsibilities for the FrameMaker product line.  This includes both
>product management and product marketing management.
>
>I'd first like to say that it really is a pleasure to work with a product
>that has such a loyal and passionate customer base.  I understand your deep
>interest in how Adobe takes care of this product that so many of you use as
>such an integral part of your profession and your daily work efforts.
>
>I can't address any issues that you may have regarding how Adobe has
>marketed FrameMaker in the past.  I can only focus on how we'll be marketing
>FrameMaker moving forward.  Let me assure you that both our engineering and
>marketing teams we are working very hard to deliver you the best possible
>FrameMaker products for the next release and beyond.
>
>As you know Adobe has a dedicated engineering team who is as passionate
>about FrameMaker as are you. They're busy with FrameMaker's next release
>which will have many significant new features, enhancements, and fixes.
>Unfortunately, I can't disclose these to you at this point.  However, I will
>disclose our plans as soon as possible to this public forum.
>
>My marketing team and I are evaluating past marketing programs and
>developing new ones.   As we do move forward I hope to hear from you on how
>we're doing and how we can improve.
>
>To close, Adobe does recognize the significant value that the FrameMaker
>product and customer base provides. We are, and will continue, working very
>hard to maintain your loyalty.
>
><note: products listed on Adobe's home page are products that were related
>to announcements from Seybold (new releases, new products, etc.).  From a
>standard product point of view it takes two clicks to get to any product's
>home page from Adobe's home page, including FrameMaker.>
>
>Regards,
>
>Mark
>
>B. Mark Hilton
>Group Manager, FrameMaker Marketing
>Professional Publishing Solutions
>Adobe Systems Incorporated
>mhilton@adobe.com




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