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To: Framers@xxxxxxxxxxxxxx, Framers@xxxxxxxxx
Subject: PDF file corruption help
From: John Pilla <JPILLA@xxxxxxxxx>
Date: Thu, 28 Jan 1999 09:39:43 -0500
Sender: owner-framers@xxxxxxxxx
All of our product documents are distributed via PDF. Previously, We had kept them on our file server. Our company has since become more virtual with three main offices in Costa Mesa, CA, Charlotte, NC, and White Plains, NY. We now use the internet with an intranet server to make them available to our consultants on the road. In the past, consultants had downloaded the necessary PDF files to their laptop from the intranet server, while in the office, for use on the road. When they opened them, often the PDF file would not open, corrupted. So we moved the PDF files to our file server. Consultants could then download them either at the office or as needed on the road. As we got more sophisticated, we added a lot of front-end html pages, making our whole library more accessible and user friendly to our clients as well as our internal folks. And with our company merger and three main offices, we have again found the need to return to the internet/intranet combination as a form of viewing or downloading the necessary information. So we are again faced the possible corruption of downloaded PDF files. I suspect either one of two sources for the corruption: 1.) The combination of the inter/intra net connection, their browser, and the PDF files. OR 2.) Moving them from our file server to the intranet server via Microsoft's Front Page. Has anyone experienced this rather seeming unique problem? If so, have you come up with a solution? TIA, ~john P.S. We do NOT have a problem with our customers. We copy the entire library, front-end html pages, PDF files, and all - onto a document CD which is released and shipped with the product / upgrades. John D. Pilla, Optum Inc. Senior Product Information Analyst (704) 423-7456, Fax: x7177 JPilla@Optum.com ** To unsubscribe, send a message to majordomo@omsys.com ** ** with "unsubscribe framers" (no quotes) in the body. **