RE: FM5.5.3 crashing on print?

[Dina Davidson <DinaD@xxxxxxxxxxx>]

Yikes! This advice scares me.  You should mostly likely use the drivers that
came provided with your local printer unless you have a good reason not to.
If the printer in your office is not a PS printer, DO NOT use the Adobe
driver.  You will get pages of PS code and a big headache! I agree that the
Windows drivers are next to useless, but the solution is not that simple.

Dina Davidson
Technical Publications Coordinator/Technical Communicator
Xantrex Technology Inc.
mailto:dinad@xantrex.com


> -----Original Message-----
> From: Schwedland, Steve [mailto:Schwedsl@corp.sykes.com]
> Sent: Wednesday, January 27, 1999 8:49 AM
> To: 'Derooy, Diane'; framers@omsys.com; 'manderson@amlibs.com'
> Subject: RE: FM5.5.3 crashing on print?
> 
> 
> Diane,
> I've seen more of this problem than I want to think about.  
> In my office we
> have several people who think they know all about just about 
> everything and
> I have been butting heads with some of them about this issue. 
>  Sometimes it
> will appear to work just fine and then a new application will 
> be installed
> and the problem will come back.  This leads people down the 
> wrong path for
> solutions.  The problem is in fact the out dated printer 
> driver that Windows
> installs (version 4.00.xx).
> 
> The solution is to go to the Adobe site and download the 
> latest printer
> driver installer, I use 4.2.1.  Use this to re-install all of 
> your printers
> (or at least you default printer).  That should clear up the 
> problem.  In
> fact I have found that re-installing the printers will often 
> fix many of the
> Weird errors that crop up from time to time.
> 
> ______________________________________
> Steve Schwedland
> Digital Publishing Facilitator 
> SYKES Enterprises, Incorporated
> Worldwide Product Information Development
> 5757 Central Avenue, Suite G
> Boulder, CO 80301
> Telephone: (303) 440-0909; ext. 133
> Fax: (303) 440-6369
> schwedsl@corp.sykes.com
> 
> 
> > -----Original Message-----
> > From:	Derooy, Diane [SMTP:diane.derooy@attws.com]
> > Sent:	Friday, January 22, 1999 10:38 AM
> > To:	framers@omsys.com; 'manderson@amlibs.com'
> > Subject:	RE: FM5.5.3 crashing on print?
> > 
> > Martin, I have a problem printing from Frame 5.5.3, also.
> > 
> > What happens to me is that whether I'm printing from a book 
> or a file
> > (happens more often with generated text like TOCs), that 
> old familiar
> > white
> > box comes up with the message, "An error occurred... etc." 
> and then gives
> > me
> > the option of closing the file or choosing "Ignore." 
> > 
> > At first I let it crash, but one day I just clicked "Ignore" and it
> > continued sending the text to the printer. Every couple of 
> seconds, the
> > box
> > would come back up, and I'd click Ignore again. The command 
> seemed to
> > require that I click Ignore in increments of two times with 
> each episode:
> > two times, four times, six times, eight times. And then it 
> would resume. I
> > never know how many times I'll have to click the box, but 
> in a 75-page
> > file,
> > I click the Ignore button a minimum of 150 times, with an 
> average of 400
> > times per file being about typical.
> > 
> > Adobe's explanation had to do with shifting the blame to
> > Windows--something
> > to do with antiquated printer drivers. I went to 
> Microsoft's site and
> > downloaded a file that was supposed to fix this and had the 
> network guy
> > install it, since that's our policy here. It didn't cure 
> the problem,
> > although I crash less often, for some inexplicable reason. 
> So I have no
> > idea
> > what to pursue next.
> > 
> > In our shop we use Visio and Word97, two file formats not 
> recognized by FM
> > 5.5.3, so we have to do a lot of adapting for the privilege of using
> > Frame.
> > I have a love/hate relationship with Frame, and a tolerate/hate
> > relationship
> > with Adobe. ;^}
> > 
> > Adobe's answer, as always: Buy FM 5.5.6. Not much 
> possibility of talking
> > my
> > manager into that, considering what he's witnessed here (it 
> crashes on
> > him,
> > too, and then of course, there's that PDF conversion thing...)
> > 
> > Please let me know if you manage to get your problem fixed. 
> Maybe there's
> > an
> > answer for me there, too.
> > 
> > Diane De Rooy
> > 
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