Re: 5.56???? Where is it? Followup...

[Jim Stauffer <jims@xxxxxxxxxxxxx>]

Jeremy H. Griffith wrote:

------<snip>---------------------------
> 
> So, three bits of practical advice:
> 
> 1. Make sure you GET THE ORDER NUMBER when you call; I got it
> from the second person I talked to on this round, it's an
> 11-digit number.  Without that, followups will be painful.
> 
> 2. Don't count on delivery much before Christmas.
> 
> 3. If you need multiple copies, order only *one* CD, and
> share it.  That will give the rest of us a shot at getting
> one too.  You can order more later, after Adobe has stock.
> 
> And an aside... CD production is not a black art.  You can
> get large runs done in a really short time.  This "hang them
> out to dry" policy with the customer base is unconscionable.
> IMHO.
> 

Geez, Jeremy, I hate to tell you this, but my boss ordered 5.5.6
upgrade in late Oct. and we received it last week. We didn't do
anything special, just called the sales number. I would agree,
this inconsistency in customer service does not reflect well on
Adobe.
-- 
Jim Stauffer
Senior Tech Writer
ArrayComm, Inc.
San Jose, CA
http://www.arraycomm.com

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