RE:Bug in FM5.5.3/Solaris (UNIX?)

[Janis Drake <janis@xxxxxxxxxxxxxxxxxx>]

I think you need to send this to tech@adobe.com its free.  Can someone varify this for Mike.  
Janice
THE PEOPLE WHO MAKE A DIFFERENCE ARE NOT THE ONES WITH THE CREDENTIALS, BUT THE ONES WITH THE CONCERN.

On 10/12/98, Mike Hedblom wrote:
>In FrameMaker 5.5.3/Solaris, and probably most if >not all UNIX
>platforms, there is a file that is named >incorrectly:
>
>   fminit/Distillr/Xtras/Distill.upr.sh
>
>should be >
>   fminit/Distillr/Xtras/Distill.upr     (no ".sh")
>
>
>This file tells Distiller where to look for certain >files and
>directories, including and especially the >../Startup directory that
>contains Distiller configuration files!!!  When the >file is misnamed,
>Distiller can't find it and uses its default >configuration.
>
>I just spent three days tracking down this bug.  >Before I finally found
>the solution, I had e-mailed and phoned Adobe.  The >last technician that
>I spoke to about this was very helpful and >explained how it "should"
>have worked, but no one wanted to bother to TRY it >and see that it was
>in fact failing.  FrameMaker Support said it was an >Acrobat problem and
>didn't know what to do, though one of the techs in >the group had played
>with Acrobat a little.  And Acrobat support didn't >want to deal with it
>because it was obviously a FrameMaker problem.
>
>Finally, now that I know the solution, I would like >to report it to
>Adobe but because I have not paid for >"CustomerFirst" support, they
>don't want to hear from me.  Their loss.
>
>BTW, to change the default compatibility of >Distiller from 2.1 to 3.0 --
>a step necessary if you want to have a lot of cross >references in your
>PDF file -- you need to edit the >
>   fminit/Distillr/Startup/Example.ps
>
>file and insert this line:
>
><<   /CompatibilityLevel 3.000000  >> >setdistillerparams
>
>Optionally you can create a new text file inthe >same directory and put
>the line in that file.  As long as the filename >ends with ".ps"
>Distiller will read it.
>
>   Mike
>
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