RE: Distiller font substitution (AKA can't find installed font)

[Dov Isaacs <isaacs@xxxxxxxxx>]

Sharon,

If the Distiller is looking for Palatino-Roman, it implies that
you have indeed formatted some text in your FrameMaker document in
Palatino. That font is not the same as Palatino LinoType, a "system"
font installed as part of Windows.

If you do not have the Type 1 Palatino font family installed, one
of two things is happening:

(1) You have imported an EPS (or a PDF) graphics file that references
such fonts, but do not have them embedded in the file itself.

(2) You have actually formatted text in Type 1 Palatino. Those fonts
appear in the font menu because you have PostScript printer driver
instances that "report" that you have Palatino at the printer. This
Windows "phantom font" problem is very easily resolved if you use the
"fix" that I have often advocated that requires edits to your
PPD files for your PostScript printers (you don't need to edit the
PPD files for Acrobat 5 and 6). See this information as posted on
the Adobe User-to-User Forums at
<http://www.adobeforums.com/cgi-bin/webx?50@97.7aLXancW0jR.0@.ef4dc6a>.
Read the entire posting and do what I recommend as "FURTHERMORE."

In either case, you can license and install the Type 1 Palatino fonts
from Adobe or if you have a printer with Adobe PostScript 3 (not CloneScript),
you should have a CDROM that came with the printer that already has the
full set of printer resident fonts in host format for use on your 
desktop system. The four faces of Palatino are among those fonts!

Otherwise, in the first case, the only other workaround for your current 
document would be to redo the artwork to use another font, possibly the 
Palatino Linotype font OR to ask the author of the graphics file to save
EPS (or PDF) with fonts embedded (yes, that is indeed an option for EPS 
under both Illustrator and Acrobat).

In the second case, you would need to find all references (either
paragraph styles, character styles, or format overrides for text) to 
Palatino in your FrameMaker document and change them to Palatino LinoType
or whatever other font you choose.

        - Dov


At 7/22/2003 10:24 AM, sharon.bradshaw@dothill.com wrote:
>Hi Framers,
>Thanks to both John and Dov I now have set up Distiller correctly. There
>answers are below. Now Helvetica is recognized. 
>
>Palatino is still being substituted. The names of the fonts are different,
>is one Post Script and the other True Type? Is the solution to buy the
>PostScript version of Palatino?
>
>QUESTION
>1.      Is that why Distiller is substituting the font?
>2.      How can I find out what font is being substituted?
>
>Distiller is looking for:
>        Palatino-Roman
>        Palatino-Bold
>        Palatino-Italic
>
>Fonts on my system
>        Palatino Linotype
>        Palatino Linotype Bold
>        Palatino Linotype Bold Italic
>        Palatino Linotype Italic
>
>
>
>JOHN
>Make certain that the folder that contains the Palatino and Helvetica font
>files is in the list of Font Locations in Distiller. By default this list
>should contain your windows font folder, but if you have fonts in other
>locations, loaded via ATM, these need to be added to the list in Distiller.
>
>DOV:
>The next thing to check is Distiller and make sure that those
>locations (C:\PSFONTS and C:\WINDOWS\Fonts) are directories
>in which Distiller will look for fonts. For this you need to
>run Distiller itself and look at Settings=>Font Locations.

*

>On 7/21/03 4:36 PM, "sharon.bradshaw@dothill.com" <sharon.bradshaw@dothill.com> wrote:
>
>>> Hi  Framers ,
>>> When I create a PDF, Distiller substitutes fonts when the font is on my
>>> system. I used ATM 4.1 to load Helvetica on my Windows XP system (same
>log
>>> messages is generated if the PDF is created on Window 2000). Palatino was
>>> in the Font folder (not loaded by ATM). A copy of the Distiller log file
>>> is below.
>>> 
>>> The FrameMaker templates originate on an UNIX system. They are emailed to
>>> me and I open the template on my computer and create FrameMaker
>documents.
>>> No fonts are being substituted when I'm working in FrameMaker. The
>>> Helvetica font is Post Script , Palatino is OpenType.
>>> 
>>> I create the PDF by first generating a PS file, then creating the PDF.
>>> 
>>> QUESTIONS:
>>> 1. How do I get Distiller to recognize Helvetica and Palatino?
>>> 2. How can I find out what fonts are being subsituted by Distiller?
>>> 
>>> These are the in the Font folder:
>>> Helvetica
>>> Helvetica Bold
>>> Helvetica BoldOblique
>>> 
>>> Palatino Linotype
>>> Palatino Linotype Bold
>>> Palatino Linotype Bold Italic
>>> Palatino Linotype Italic
>>> 
>>> 
>>> DISTILLER LOG
>>> %%[ ProductName: Distiller ]%%
>>> %%[ Warning: Helvetica not found, using Font Substitution. Font cannot be
>>> embedded.]%%
>>> %%[ Warning: Palatino-Roman not found, using Font Substitution. Font
>>> cannot be embedded.]%%
>>> %%[ Warning: Helvetica-Bold not found, using Font Substitution. Font
>>> cannot be embedded.]%%
>>> %%[ Warning: Palatino-Bold not found, using Font Substitution. Font
>cannot
>>> be embedded.]%%
>>> %%[ Warning: Palatino-Italic not found, using Font Substitution. Font
>>> cannot be embedded.]%%
>>> ....
>>> %%[Page: 20]%%
>>> %%[Page: %%[ Warning: Palatino-BoldItalic not found, using Font
>>> Substitution. Font cannot be embedded.]%%
>>> 21]%%
>>> %%[Page: 22]%%
>>> %%[Page: 23]%%
>>> 
>>> 
>>> ___________________________
>>> L. Sharon Bradshaw
>>> Office 1.760.431.4413
>>> Fax: 1.760.931.5527
>>> Toll Free: 1.800.872.2783
>>> sharon.bradshaw@dothill.com
>>> http://www.dothill.com


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