Re: Bug when cancelling print to distiller print drive (FM7)

[Dov Isaacs <isaacs@xxxxxxxxx>]

Carol,

Spontaneous "reboots out of nowhere" even when occurring when one particular
application program is running may (repeat "may") actually be the symptom of
a hardware problem, most likely a bad memory chip?

Huh? You ask! Simple. If most of the time, you are running either email or
a web browser, you are using relatively little of your system's memory
resources. Run FrameMaker (any version) and open a large document with
links or embedded graphics and suddenly you are very heavily pounding upon
your system's real memory capabilities well beyond how they would be
accessed otherwise, not only accessing such memory at all, but changing
its values more continuously. The same type of problem could conceivably
occur if you opened a humongous Word document, Photoshop image, InDesign
document, etc.

You might want to have your system hardware checked out, especially
memory and the memory controller circuitry.

        - Dov



At 4/11/2003 12:20 PM, Carol J. Elkins wrote:
>I don't know much about these things, but I, too, was experiencing spontaneous reboots while working in Frame (Win2000Pro, Frame7). Unlike Carla, my reboots were not triggered by cancelling a print job or any other specific function. This problem does not happen as frequently as it used to, but I still occasionally experience a reboot out of nowhere...and only when working in Frame. Because it is not a Frame crash, I do not get a backup of my files, so I've become more superstitious about save, save, save.
>
>Carol
>
>At 10:48 AM 4/11/2003 -0700, you wrote:
>>Carla,
>>
>>There is absolutely nothing in FrameMaker, Acrobat, or
>>even the PostScript driver that can cause Windows 2000 to
>>reboot since all that code runs in a protected context.
>>You might want to check whether you have the latest
>>Windows 2000 service pack and updates installed on your
>>system since such a reboot can only be caused by a bug
>>in a low-level system driver or service.
>>
>>        - Dov
>>
>>
>>At 4/11/2003 08:42 AM, Carla Martinek wrote:
>>>Hi, all.  Just discovered an interesting bug when I
>>>attempted to cancel a print job in FM:
>>>
>>>OS: Win 2000 Professional
>>>Pent. III machine, 433Mhz
>>>FM: 7.0p576
>>>
>>>Printing short doc (12 pgs) to Distiller print driver,
>>>cancelled it just as it started to print.  I got an
>>>instantaneous reboot of my system - no error window,
>>>no crash file, nothing.
>
>******************************************
>Carol J. Elkins         A Written Word
>Technical writing, indexing, & editing
>Phone: 719-948-3773
>mailto:celkins@awrittenword.com
>http://www.awrittenword.com
>******************************************


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