RE: XP/Acrobat Distiller 5.0.5 Problems

[walter.crockett@xxxxxxxxxxxxxxxxxxxxx]

Thanks, Dov. 
	You have pointed out an important support article(
<http://www.adobe.com/support/techdocs/2dbaa.htm>). I wish I had seen it
before I went out and bought a new copy of Acrobat. I should have searched
harder, and next time I will. 
	However, this section of the article is of some concern:

"If you install Acrobat when System Restore is on, Windows tries to
overwrite the Adobe PostScript printer driver (AdobePS) with its own
PostScript printer driver, causing the Acrobat Distiller printer and AdobePS
installations to fail."

I do not recall that this issue, which refers only to XP, was addressed in
the installation instructions for Acrobat 5.0.5. If it is not mentioned
there, shouldn't Adobe put this information right out front so people can
know to turn off System Restore before installing on XP? 

Also, in the case of my computer, my path might have been altered by the
installation of an Oracle database. However, I would think that a product
like Acrobat would have to take such contingencies into account in its basic
installation.

Yours,

Walter Crockett

-----Original Message-----
From: Dov Isaacs [mailto:isaacs@adobe.com]
Sent: Thursday, February 27, 2003 1:58 PM
To: walter.crockett@ascentialsoftware.com
Cc: jrush@c-cor.net; framers@frameusers.com; framers@omsys.com
Subject: RE: XP/Acrobat Distiller 5.0.5 Problems


Walter,

The path workaround was necessary because some other installation on your
system mucked up your configuration, either modifying the path variable in
some unnatural way or removed a key file (required for part of the Acrobat 
Distiller printer instance) named "framedyn.dll" (has nothing to do with 
FrameMaker!). A plain, vanilla Windows XP configuration would not have 
required such a modification. You can find a full description of this
problem
as well as the workaround you described and other possible workarounds and
fixes for the symptom (depending upon circumstances, of course) on-line at
<http://www.adobe.com/support/techdocs/2dbaa.htm>.

        - Dov


At 2/27/2003 09:42 AM, walter.crockett@ascentialsoftware.com wrote:

>I'm afraid Dov's answer is not quite accurate. I have a non-corrupted
>installation of Windows XP, and Acrobat 5.0.5 still refused to put down the
>Acrobat Distiller printer instance. I called Adobe for support, and the
>support technician immediately knew what I needed to do. It involved
>changing my Path system variable. As far as I can see, he knew about the
>issue, so it's a known issue.
>
>Now one can define a Windows XP installation as corrupted if you have a
Path
>system variable that needs to be changed before you can get Acrobat to
work,
>but I don't think that would be an accurate definition. It's not corrupted,
>it just doesn't work with Acrobat until you mess with it. 
>
>Walter Crockett 
>
>-----Original Message-----
>From: Dov Isaacs [mailto:isaacs@Adobe.COM]
>Sent: Thursday, February 27, 2003 11:41 AM
>To: Jay Rush
>Cc: framers@frameusers.com; framers@omsys.com
>Subject: Re: XP/Acrobat Distiller 5.0.5 Problems
>
>
>Assuming that you have a non-corrupted installation of Windows XP
>(plain or peanut, doesn't matter), there is no known Windows XP-specific
>issues associated with Acrobat 5.0.5 installing and running on that
>platform.
>
>        - Dov
>
>
>At 2/27/2003 05:37 AM, Jay Rush wrote:
>>I posted a problem yesterday regarding Distiller not working properly in
>>most but not all instances on XP, including Frame and MS Office (ugh!). I
>>ended up fixing the problem (I think) by removing then reinstalling
>>Acrobat.
>>
>>Prior to doing that, I searched the Acrobat Forum and found that I'm far
>>from alone in having problems with Acrobat 5 on XP, but I saw nothing
>>official from Adobe on this issue. Has Adobe responded to this?
>>
>>Jay Rush
>>Technical Publications
>>C-COR
>
>
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