RE: XP/Acrobat Distiller 5.0.5 Problems

[walter.crockett@xxxxxxxxxxxxxxxxxxxxx]

I'm afraid Dov's answer is not quite accurate. I have a non-corrupted
installation of Windows XP, and Acrobat 5.0.5 still refused to put down the
Acrobat Distiller printer instance. I called Adobe for support, and the
support technician immediately knew what I needed to do. It involved
changing my Path system variable. As far as I can see, he knew about the
issue, so it's a known issue.

Now one can define a Windows XP installation as corrupted if you have a Path
system variable that needs to be changed before you can get Acrobat to work,
but I don't think that would be an accurate definition. It's not corrupted,
it just doesn't work with Acrobat until you mess with it. 

Walter Crockett 

-----Original Message-----
From: Dov Isaacs [mailto:isaacs@Adobe.COM]
Sent: Thursday, February 27, 2003 11:41 AM
To: Jay Rush
Cc: framers@frameusers.com; framers@omsys.com
Subject: Re: XP/Acrobat Distiller 5.0.5 Problems


Assuming that you have a non-corrupted installation of Windows XP
(plain or peanut, doesn't matter), there is no known Windows XP-specific
issues associated with Acrobat 5.0.5 installing and running on that
platform.

        - Dov


At 2/27/2003 05:37 AM, Jay Rush wrote:
>I posted a problem yesterday regarding Distiller not working properly in
>most but not all instances on XP, including Frame and MS Office (ugh!). I
>ended up fixing the problem (I think) by removing then reinstalling
>Acrobat.
>
>Prior to doing that, I searched the Acrobat Forum and found that I'm far
>from alone in having problems with Acrobat 5 on XP, but I saw nothing
>official from Adobe on this issue. Has Adobe responded to this?
>
>Jay Rush
>Technical Publications
>C-COR


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