Re: FM7patch.exe and installed FrameMaker 7.0 disagree

[Dov Isaacs <isaacs@xxxxxxxxx>]

Two parts ... See below

        - Dov


At 1/29/2003 11:11 AM, bja wrote:
>Is it any wonder that some of us refuse to buy FM7 and many have
>re-installed FM6.
>
>Bruce Ashley


In general, FrameMaker 7 in all aspects has been tremendously stable
and reliable compared to FrameMaker 6 and that includes installation
and operation.

        - Dov


At 1/29/2003 09:21 AM, Charles Hawtrey wrote:
>Two days ago, in desperation when I was trying to get Frame 7.0p597 to print a large .PS file without crashing, I uninstalled Frame and then reinstalled it. I also installed the two patches, FM7patch.exe and FM7fltpatch.exe.
>
>Now the Help > About... panel tells me I have 7.0p492, and the characteristic bug in navigation in a book shows up. But if I try to reinstall the FM7patch.exe which fixed that, it tells me that I have 7.0p597 installed.
>
>So I uninstalled and reinstalled FM7.0 again, with a reboot before and after, reinstalled FM7patch.exe again, and tried navigating in a book again. Still the same problem - and no doubt all the other bugs supposedly fixed are in fact still there.
>
>Somebody is not telling the truth. How do I get out of this quandary? Can I get a clean 7.0p597 somewhere? Any other ideas?
>
>Charles Hawtrey


I strongly suspect that your “uninstallation” wasn't really complete
for better or worse.

FrameMaker 7 stores one or more initialization files in directories
named:

        C:\Documents and Settings\xxxxxxxx\Application Data\Adobe\FrameMaker\7.0

where "xxxxxxxx" are the names of all users who run FrameMaker 7 on your system.

If the uninstaller didn't delete these directories, you should BEFORE attempting to
reinstall FrameMaker 7. Also make sure that the FrameMaker 7 installation directory
is fully deleted before attempting a re-installation.

        - Dov


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