README!!! Multiple Master Font Printing Problems under Updated Windows 2000 and Windows XP

[Dov Isaacs <isaacs@xxxxxxxxx>]

Adobe Systems Incorporated has received reports from the field
of problems with PostScript printing of text formatted with 
Multiple Master font instances under Windows 2000 and Windows XP
after certain operating system “updates.” This is a description 
of the symptoms, causes, and the temporary workarounds for the 
problem. 

SYMPTOM 

Under Windows 2000 (all versions) and Windows XP (both versions)
after certain OS updates, PostScript printing of text formatted 
with Multiple Master font instances (used in conjunction with 
ATM Lite 4.1 or ATM Deluxe 4.1) appears to stop working completely 
for Adobe FrameMaker and all non-Adobe applications that do not 
generate their own PostScript. The problem manifests itself as areas
on the page (both actual printed page and PDF page created via 
distillation of PostScript by Acrobat Distiller) that are devoid of
text where text formatted with a Multiple Master font instance 
should appear. Screen display of the document is correct, showing 
all fonts as expected. Output to non-PostScript devices (such as 
inkjet devices or Winfax device) likewise appears to be correct. 

CAUSES 

Windows 2000: Applying Recommended Update Q322842 for Windows 2000 
(all versions) that supposedly resolves a problem of a “deadlock 
occurs between two threads of system GDI in Windows 2000” (Microsoft
Knowledge Base Article Q322842) triggers the symptom described above. 

Windows XP: Applying Service Pack 1 for Windows XP (both versions) 
triggers the symptom described above. 

WORKAROUNDS 

Windows 2000: Do not manually apply and do not let Windows Update 
automatically apply Recommended Update Q322842. If you have already 
applied this update, use the Add/Remove Program control panel to 
uninstall the update. Reboot and correct printing of text formatted 
with Multiple Master font instances should be restored. 

Windows XP: Do not manually apply and do not let Windows Update 
automatically apply Service Pack 1 for Windows XP (! both versions). 
If you have already applied this service pack, use the Add/Remove 
Program control panel to uninstall the service pack. Reboot and 
correct printing of text formatted with Multiple Master font 
instances should be restored. 

Adobe has notified Microsoft of the problem and the urgency of a 
hot fix for its resolution. We will advise you when such a fix is
available. 

	- Dov 


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