RE: Can't print PDF files about FM 7.0?

["Thomas Michanek" <thomas.michanek@xxxxxx>]

> Neither my colleagues nor I can print out the various PDF 
> files about the features in FrameMaker 7, [...]

You don't specify your printers, but could they be HP Laserjet
4050 or similar? I have the same problem, and it was explained
to me by Dov Isaacs about a year ago:

> Nothing is wrong with the document, nothing is wrong with
> Windows 2000 SP1, nothing is wrong with Acrobat. What is
> wrong is the "LaserJet 4050".
> 
> The PDF file in question was created by exporting PDF
> from InDesign. The PDF exported by InDesign uses CID-encoded
> Type 1 and Type 42 fonts. Recent vintage Hewlett-Packard
> LaserJets (all four digit number versions except the 8500
> and 8550 color devices which use EFI RIPs with Adobe 
> PostScript 3) use an "emulation" of PostScript Level 2
> that has had its share of "anomalies" including problems
> with CID-encoded fonts.
> 
> Supposedly, these problems have been fixed with the
> LaserJet 4100. We have heard from some end-users, but
> cannot independently verify this, that if you run into
> these problems and get the "right" folk at Hewlett-Packard
> Technical Support, they will ship you an upgraded set
> of ROMs that contain the fixes for older LaserJet 4xxx,
> 5xxx, 80xx, and 81xx models. You might need to go through
> a few levels of HP Tech Support before you reach someone
> who (a) understands this problem and (b) is able and willing
> to authorize the update for you.
> 
>         - Dov


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Thomas Michanek, Technical Writer
IAR Systems AB, Sweden: http://www.iar.com
mailto:Thomas.Michanek@iar.se
Tel: +46 18 167800, Fax: +46 18 167838
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