Re: Graphics Missing in printout - Solution

["Lester C. Smalley" <lsmalley@xxxxxxxxxxx>]

Several respondents requested hearing how this issue was resolved.

The solution was the complete deletion and reinstallation of the HP 8550
printer on the client's system (actually, each machine using FM+SGML). 
Included was going to HP's website and downloading the most up-to-date
PPD, drivers and network tools for the device, as well as installing the
Adobe PS drivers.

This took two weeks as it had to be handled by the computer support
group who does not grant the right to install/update/delete programs or
devices to the individual users. 

However, now the client is happily able to generate complete printouts.

It was not due to, as was suggested, any problem on a "print server"
system (there is none - everyone prints directly to the 8550 via the
network), nor to disk space available for spooling purposes.  But I
thank Tom Neuburger, Eric Dunn, and Erich Nunn for their input.
 
at 3/11/2002 11:50:02 AM, "Lester C. Smalley" <lsmalley@infocon.com>
wrote:

> I've encountered a puzzling problem from one of our clients, and am
> looking for solutions and ideas for work-arounds.
>
> The environment:
> 
> FrameMaker+SGML 6.0 p405  (does not include very recent patch (yet))
> Windows NT 4 and 2000 hosts
> HP 8550 Color laser printer (PostScript option installed, network
> connected, 128 MB RAM installed)
> Latest Adobe PS drivers (via the universal updater from Adobe) installed
> 
> Issue:
> 
> Client has a number of documents (all standard US Letter size) that
> contain multiple EPS images per page, imported by reference.
> 
> Image file size varies from as small as 4 KB up to 8 MB.
> 
> When printing, only the FIRST image on the page displays, regardless of
> the size of the images.  There is no error message nor other indication
> that there is any problem except the missing images on the output page.
> 
> For example, on a page with three small graphics (largest size of EPS
> file is 5.2KB) only one image prints.
> 
> The same is true for a page with 20 images, the smallest is 6 KB and the
> largest is 1.2 MB.  But the largest image is first and prints, while the
> others on the same page do not.
> 
> Text is not affected, only the graphics.
> 
> I have copies of these files, and do not have the problem using the same
> version of FrameMaker+SGML, an NEC 1800 printer (networked, 132 MB, PS
> option installed) from a Windows XP Professional system.  All pages
> print completely from my environment.
> 
> Anyone have any suggestions or ideas?

-- Lester
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 Lester C. Smalley              Email: lsmalley@infocon.com
 Information Consultants, Inc.  Phone: 302-239-2942 FAX: 302-239-1712
 Hockessin, DE  USA  19707      WWWeb: http://www.infocon.com/
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