RE: FM5.5.3 crashing on print?

[Dina Davidson <DinaD@xxxxxxxxxxx>]

I agree with this: use a new PS driver and the correct ppd for your local
printer.
You may need to create a virtual printer using the same driver but with a
ppd that works with your local service provider as well...
as I am currently experiencing.  Oh, joy.

peace,
Dina

> -----Original Message-----
> From: Schwedland, Steve [mailto:Schwedsl@corp.sykes.com]
> Sent: Wednesday, January 27, 1999 9:08 AM
> To: Dina Davidson; Schwedland, Steve; 'Derooy, Diane';
> framers@omsys.com; 'manderson@amlibs.com'
> Subject: RE: FM5.5.3 crashing on print?
> 
> 
> Dina,
> Quite right for non-postscript printers you definitely do not 
> want to use
> the Adobe postscript driver.  However if you are using a 
> postscript printer
> then the original install disks may have antiquated 
> postscript drivers on
> them.  Remember that the printer installation consists of the 
> postscript
> driver file (pscript.drv) and the postscript printer 
> description file (PPD).
> 
> 
> This problem is caused by the antiquated pscript.drv file interacting
> incorrectly with FrameMaker, therefore she must be using a postscript
> printer.  Re-installing the printer using the latest 
> postscript driver file
> and the correct PPD file will certainly solve this problem.
> 
> ______________________________________
> Steve Schwedland
> Digital Publishing Facilitator 
> SYKES Enterprises, Incorporated
> Worldwide Product Information Development
> 5757 Central Avenue, Suite G
> Boulder, CO 80301
> Telephone: (303) 440-0909; ext. 133
> Fax: (303) 440-6369
> schwedsl@corp.sykes.com
> 
> 
> > -----Original Message-----
> > From:	Dina Davidson [SMTP:DinaD@Xantrex.com]
> > Sent:	Wednesday, January 27, 1999 9:58 AM
> > To:	'Schwedland, Steve'; 'Derooy, Diane'; framers@omsys.com;
> > 'manderson@amlibs.com'
> > Subject:	RE: FM5.5.3 crashing on print?
> > 
> > Yikes! This advice scares me.  You should mostly likely use 
> the drivers
> > that
> > came provided with your local printer unless you have a 
> good reason not
> > to.
> > If the printer in your office is not a PS printer, DO NOT 
> use the Adobe
> > driver.  You will get pages of PS code and a big headache! 
> I agree that
> > the
> > Windows drivers are next to useless, but the solution is 
> not that simple.
> > 
> > Dina Davidson
> > Technical Publications Coordinator/Technical Communicator
> > Xantrex Technology Inc.
> > mailto:dinad@xantrex.com
> > 
> > 
> > > -----Original Message-----
> > > From: Schwedland, Steve [mailto:Schwedsl@corp.sykes.com]
> > > Sent: Wednesday, January 27, 1999 8:49 AM
> > > To: 'Derooy, Diane'; framers@omsys.com; 'manderson@amlibs.com'
> > > Subject: RE: FM5.5.3 crashing on print?
> > > 
> > > 
> > > Diane,
> > > I've seen more of this problem than I want to think about.  
> > > In my office we
> > > have several people who think they know all about just about 
> > > everything and
> > > I have been butting heads with some of them about this issue. 
> > >  Sometimes it
> > > will appear to work just fine and then a new application will 
> > > be installed
> > > and the problem will come back.  This leads people down the 
> > > wrong path for
> > > solutions.  The problem is in fact the out dated printer 
> > > driver that Windows
> > > installs (version 4.00.xx).
> > > 
> > > The solution is to go to the Adobe site and download the 
> > > latest printer
> > > driver installer, I use 4.2.1.  Use this to re-install all of 
> > > your printers
> > > (or at least you default printer).  That should clear up the 
> > > problem.  In
> > > fact I have found that re-installing the printers will often 
> > > fix many of the
> > > Weird errors that crop up from time to time.
> > > 
> > > ______________________________________
> > > Steve Schwedland
> > > Digital Publishing Facilitator 
> > > SYKES Enterprises, Incorporated
> > > Worldwide Product Information Development
> > > 5757 Central Avenue, Suite G
> > > Boulder, CO 80301
> > > Telephone: (303) 440-0909; ext. 133
> > > Fax: (303) 440-6369
> > > schwedsl@corp.sykes.com
> > > 
> > > 
> > > > -----Original Message-----
> > > > From:	Derooy, Diane [SMTP:diane.derooy@attws.com]
> > > > Sent:	Friday, January 22, 1999 10:38 AM
> > > > To:	framers@omsys.com; 'manderson@amlibs.com'
> > > > Subject:	RE: FM5.5.3 crashing on print?
> > > > 
> > > > Martin, I have a problem printing from Frame 5.5.3, also.
> > > > 
> > > > What happens to me is that whether I'm printing from a book 
> > > or a file
> > > > (happens more often with generated text like TOCs), that 
> > > old familiar
> > > > white
> > > > box comes up with the message, "An error occurred... etc." 
> > > and then gives
> > > > me
> > > > the option of closing the file or choosing "Ignore." 
> > > > 
> > > > At first I let it crash, but one day I just clicked 
> "Ignore" and it
> > > > continued sending the text to the printer. Every couple of 
> > > seconds, the
> > > > box
> > > > would come back up, and I'd click Ignore again. The command 
> > > seemed to
> > > > require that I click Ignore in increments of two times with 
> > > each episode:
> > > > two times, four times, six times, eight times. And then it 
> > > would resume. I
> > > > never know how many times I'll have to click the box, but 
> > > in a 75-page
> > > > file,
> > > > I click the Ignore button a minimum of 150 times, with an 
> > > average of 400
> > > > times per file being about typical.
> > > > 
> > > > Adobe's explanation had to do with shifting the blame to
> > > > Windows--something
> > > > to do with antiquated printer drivers. I went to 
> > > Microsoft's site and
> > > > downloaded a file that was supposed to fix this and had the 
> > > network guy
> > > > install it, since that's our policy here. It didn't cure 
> > > the problem,
> > > > although I crash less often, for some inexplicable reason. 
> > > So I have no
> > > > idea
> > > > what to pursue next.
> > > > 
> > > > In our shop we use Visio and Word97, two file formats not 
> > > recognized by FM
> > > > 5.5.3, so we have to do a lot of adapting for the 
> privilege of using
> > > > Frame.
> > > > I have a love/hate relationship with Frame, and a tolerate/hate
> > > > relationship
> > > > with Adobe. ;^}
> > > > 
> > > > Adobe's answer, as always: Buy FM 5.5.6. Not much 
> > > possibility of talking
> > > > my
> > > > manager into that, considering what he's witnessed here (it 
> > > crashes on
> > > > him,
> > > > too, and then of course, there's that PDF conversion thing...)
> > > > 
> > > > Please let me know if you manage to get your problem fixed. 
> > > Maybe there's
> > > > an
> > > > answer for me there, too.
> > > > 
> > > > Diane De Rooy
> > > > 
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> 

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