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Subject: RE: FM5.5.3 crashing on print?
From: Dina Davidson <DinaD@xxxxxxxxxxx>
Date: Wed, 27 Jan 1999 09:15:07 -0800
I agree with this: use a new PS driver and the correct ppd for your local printer. You may need to create a virtual printer using the same driver but with a ppd that works with your local service provider as well... as I am currently experiencing. Oh, joy. peace, Dina > -----Original Message----- > From: Schwedland, Steve [mailto:Schwedsl@corp.sykes.com] > Sent: Wednesday, January 27, 1999 9:08 AM > To: Dina Davidson; Schwedland, Steve; 'Derooy, Diane'; > email@example.com; 'firstname.lastname@example.org' > Subject: RE: FM5.5.3 crashing on print? > > > Dina, > Quite right for non-postscript printers you definitely do not > want to use > the Adobe postscript driver. However if you are using a > postscript printer > then the original install disks may have antiquated > postscript drivers on > them. Remember that the printer installation consists of the > postscript > driver file (pscript.drv) and the postscript printer > description file (PPD). > > > This problem is caused by the antiquated pscript.drv file interacting > incorrectly with FrameMaker, therefore she must be using a postscript > printer. Re-installing the printer using the latest > postscript driver file > and the correct PPD file will certainly solve this problem. > > ______________________________________ > Steve Schwedland > Digital Publishing Facilitator > SYKES Enterprises, Incorporated > Worldwide Product Information Development > 5757 Central Avenue, Suite G > Boulder, CO 80301 > Telephone: (303) 440-0909; ext. 133 > Fax: (303) 440-6369 > email@example.com > > > > -----Original Message----- > > From: Dina Davidson [SMTP:DinaD@Xantrex.com] > > Sent: Wednesday, January 27, 1999 9:58 AM > > To: 'Schwedland, Steve'; 'Derooy, Diane'; firstname.lastname@example.org; > > 'email@example.com' > > Subject: RE: FM5.5.3 crashing on print? > > > > Yikes! This advice scares me. You should mostly likely use > the drivers > > that > > came provided with your local printer unless you have a > good reason not > > to. > > If the printer in your office is not a PS printer, DO NOT > use the Adobe > > driver. You will get pages of PS code and a big headache! > I agree that > > the > > Windows drivers are next to useless, but the solution is > not that simple. > > > > Dina Davidson > > Technical Publications Coordinator/Technical Communicator > > Xantrex Technology Inc. > > mailto:firstname.lastname@example.org > > > > > > > -----Original Message----- > > > From: Schwedland, Steve [mailto:Schwedsl@corp.sykes.com] > > > Sent: Wednesday, January 27, 1999 8:49 AM > > > To: 'Derooy, Diane'; email@example.com; 'firstname.lastname@example.org' > > > Subject: RE: FM5.5.3 crashing on print? > > > > > > > > > Diane, > > > I've seen more of this problem than I want to think about. > > > In my office we > > > have several people who think they know all about just about > > > everything and > > > I have been butting heads with some of them about this issue. > > > Sometimes it > > > will appear to work just fine and then a new application will > > > be installed > > > and the problem will come back. This leads people down the > > > wrong path for > > > solutions. The problem is in fact the out dated printer > > > driver that Windows > > > installs (version 4.00.xx). > > > > > > The solution is to go to the Adobe site and download the > > > latest printer > > > driver installer, I use 4.2.1. Use this to re-install all of > > > your printers > > > (or at least you default printer). That should clear up the > > > problem. In > > > fact I have found that re-installing the printers will often > > > fix many of the > > > Weird errors that crop up from time to time. > > > > > > ______________________________________ > > > Steve Schwedland > > > Digital Publishing Facilitator > > > SYKES Enterprises, Incorporated > > > Worldwide Product Information Development > > > 5757 Central Avenue, Suite G > > > Boulder, CO 80301 > > > Telephone: (303) 440-0909; ext. 133 > > > Fax: (303) 440-6369 > > > email@example.com > > > > > > > > > > -----Original Message----- > > > > From: Derooy, Diane [SMTP:firstname.lastname@example.org] > > > > Sent: Friday, January 22, 1999 10:38 AM > > > > To: email@example.com; 'firstname.lastname@example.org' > > > > Subject: RE: FM5.5.3 crashing on print? > > > > > > > > Martin, I have a problem printing from Frame 5.5.3, also. > > > > > > > > What happens to me is that whether I'm printing from a book > > > or a file > > > > (happens more often with generated text like TOCs), that > > > old familiar > > > > white > > > > box comes up with the message, "An error occurred... etc." > > > and then gives > > > > me > > > > the option of closing the file or choosing "Ignore." > > > > > > > > At first I let it crash, but one day I just clicked > "Ignore" and it > > > > continued sending the text to the printer. Every couple of > > > seconds, the > > > > box > > > > would come back up, and I'd click Ignore again. The command > > > seemed to > > > > require that I click Ignore in increments of two times with > > > each episode: > > > > two times, four times, six times, eight times. And then it > > > would resume. I > > > > never know how many times I'll have to click the box, but > > > in a 75-page > > > > file, > > > > I click the Ignore button a minimum of 150 times, with an > > > average of 400 > > > > times per file being about typical. > > > > > > > > Adobe's explanation had to do with shifting the blame to > > > > Windows--something > > > > to do with antiquated printer drivers. I went to > > > Microsoft's site and > > > > downloaded a file that was supposed to fix this and had the > > > network guy > > > > install it, since that's our policy here. It didn't cure > > > the problem, > > > > although I crash less often, for some inexplicable reason. > > > So I have no > > > > idea > > > > what to pursue next. > > > > > > > > In our shop we use Visio and Word97, two file formats not > > > recognized by FM > > > > 5.5.3, so we have to do a lot of adapting for the > privilege of using > > > > Frame. > > > > I have a love/hate relationship with Frame, and a tolerate/hate > > > > relationship > > > > with Adobe. ;^} > > > > > > > > Adobe's answer, as always: Buy FM 5.5.6. Not much > > > possibility of talking > > > > my > > > > manager into that, considering what he's witnessed here (it > > > crashes on > > > > him, > > > > too, and then of course, there's that PDF conversion thing...) > > > > > > > > Please let me know if you manage to get your problem fixed. > > > Maybe there's > > > > an > > > > answer for me there, too. > > > > > > > > Diane De Rooy > > > > > > > > ** To unsubscribe, send a message to email@example.com ** > > > > ** with "unsubscribe framers" (no quotes) in the body. ** > > > > > > ** To unsubscribe, send a message to firstname.lastname@example.org ** > > > ** with "unsubscribe framers" (no quotes) in the body. ** > > > > ** To unsubscribe, send a message to email@example.com ** ** with "unsubscribe framers" (no quotes) in the body. **