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RE: FM5.5.3 crashing on print?

I've seen more of this problem than I want to think about.  In my office we
have several people who think they know all about just about everything and
I have been butting heads with some of them about this issue.  Sometimes it
will appear to work just fine and then a new application will be installed
and the problem will come back.  This leads people down the wrong path for
solutions.  The problem is in fact the out dated printer driver that Windows
installs (version 4.00.xx).

The solution is to go to the Adobe site and download the latest printer
driver installer, I use 4.2.1.  Use this to re-install all of your printers
(or at least you default printer).  That should clear up the problem.  In
fact I have found that re-installing the printers will often fix many of the
Weird errors that crop up from time to time.

Steve Schwedland
Digital Publishing Facilitator 
SYKES Enterprises, Incorporated
Worldwide Product Information Development
5757 Central Avenue, Suite G
Boulder, CO 80301
Telephone: (303) 440-0909; ext. 133
Fax: (303) 440-6369

> -----Original Message-----
> From:	Derooy, Diane [SMTP:diane.derooy@attws.com]
> Sent:	Friday, January 22, 1999 10:38 AM
> To:	framers@omsys.com; 'manderson@amlibs.com'
> Subject:	RE: FM5.5.3 crashing on print?
> Martin, I have a problem printing from Frame 5.5.3, also.
> What happens to me is that whether I'm printing from a book or a file
> (happens more often with generated text like TOCs), that old familiar
> white
> box comes up with the message, "An error occurred... etc." and then gives
> me
> the option of closing the file or choosing "Ignore." 
> At first I let it crash, but one day I just clicked "Ignore" and it
> continued sending the text to the printer. Every couple of seconds, the
> box
> would come back up, and I'd click Ignore again. The command seemed to
> require that I click Ignore in increments of two times with each episode:
> two times, four times, six times, eight times. And then it would resume. I
> never know how many times I'll have to click the box, but in a 75-page
> file,
> I click the Ignore button a minimum of 150 times, with an average of 400
> times per file being about typical.
> Adobe's explanation had to do with shifting the blame to
> Windows--something
> to do with antiquated printer drivers. I went to Microsoft's site and
> downloaded a file that was supposed to fix this and had the network guy
> install it, since that's our policy here. It didn't cure the problem,
> although I crash less often, for some inexplicable reason. So I have no
> idea
> what to pursue next.
> In our shop we use Visio and Word97, two file formats not recognized by FM
> 5.5.3, so we have to do a lot of adapting for the privilege of using
> Frame.
> I have a love/hate relationship with Frame, and a tolerate/hate
> relationship
> with Adobe. ;^}
> Adobe's answer, as always: Buy FM 5.5.6. Not much possibility of talking
> my
> manager into that, considering what he's witnessed here (it crashes on
> him,
> too, and then of course, there's that PDF conversion thing...)
> Please let me know if you manage to get your problem fixed. Maybe there's
> an
> answer for me there, too.
> Diane De Rooy
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