Re: Developing an RFE system

[Thomas Michanek <tmi@xxxxxxxxxxxx>]

On Wed, 16 Dec 1998, Steve Eddy wrote:

>    This again raises the question whether we should develop a system
>    for framers to publically add and send in enhancement requests
>    for FrameMaker. A few systems have been tried in the past, but 
>    without much success, as I recall. Correct me if I'm wrong.
>    The problem is that setting up such a (Web-based?) system, and
>    then maintaining it and getting it to be effective, is such a
>    big and time-consuming task that few people can do it...
>
> To save the hassle of developing your own system, you could just use
> the interface Adobe has provided at
> http://www.adobe.com/supportservice/custsupport/feature.html . 

This is not what I'm talking about, Steve.
What we framers want (need) is a system where all users could enter
enhancement requests (RFEs) in a well-defined format, make them
accessible to all others, allow enhancing and discussing the requests,
allow multiple users to "sign" a request, show status, progress and
implementation of made requests, etc.

My impression is that Adobe would not be interested in setting up
such an open system, and I would personally also like the system 
to not be controlled by Adobe.
A similar system could be made for bugs, which is certainly not
something Adobe would be interested in hosting :-)


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Thomas Michanek, Documentation Manager, Telelogic Tau
Telelogic AB, Teknikringen 9, SE-58330 Linkoping, SWEDEN
PHONE/FAX:  +46 (0)13 200656/212166
EMAIL:  mailto:Thomas.Michanek@telelogic.com
WWW 1:  http://www.telelogic.com
WWW 2:  http://hem1.passagen.se/framers
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